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Alkandri, Lamia Adel
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Humanities

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Improving Customer Service: A Case Study of Genting Malaysia Lee, Ming Zhe; Kee, Daisy Mui Hung; Chan, Kai Yin; Liow, Chee Sien; Chin, Khai Yao; Alkandri, Lamia Adel
Journal of The Community Development in Asia Vol 3, No 1 (2020): Journal of The Community Development in Asia (JCDA)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v3i1.707

Abstract

Employees are the core asset of an organization. Dedicated employees are the cornerstone of an organization to achieve organization success. Hence, organizations are concerned with their employee performance as they believe that employee performance will bring a significant impact on organizational performance. Genting Malaysia Berhad (Genting Malaysia) is one of the most popular tourism and entertainment company in Malaysia. Genting Malaysia started its operation in 1980. Genting Malaysia emphasizes on their employee performance as well as their customer service. The paper presents customer service is one of the top priorities of Genting Malaysia and how they have improved customer service over the years. The paper also concludes with some recommendation
Improving Customer Service: A Case Study of Genting Malaysia Lee, Ming Zhe; Kee, Daisy Mui Hung; Chan, Kai Yin; Liow, Chee Sien; Chin, Khai Yao; Alkandri, Lamia Adel
Journal of The Community Development in Asia Vol 3, No 1 (2020): January 2020
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jcda.v3i1.707

Abstract

Employees are the core asset of an organization. Dedicated employees are the cornerstone of an organization to achieve organization success. Hence, organizations are concerned with their employee performance as they believe that employee performance will bring a significant impact on organizational performance. Genting Malaysia Berhad (Genting Malaysia) is one of the most popular tourism and entertainment company in Malaysia. Genting Malaysia started its operation in 1980. Genting Malaysia emphasizes on their employee performance as well as their customer service. The paper presents customer service is one of the top priorities of Genting Malaysia and how they have improved customer service over the years. The paper also concludes with some recommendation
Co-Authors Chan, Kai Yin Chin, Khai Yao Kee, Daisy Mui Hung Lee, Ming Zhe Liow, Chee Sien