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All Journal Jurnal Administrasi Publik dan Bisnis (JaPaBis) Journal of Economic, Management and Entrepreneurship
Agustina, Reza
Unknown Affiliation
Decision Sciences, Operations Research & Management Social Sciences

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Kualitas Pelayanan Dalam Pembuatan E-KTP Di Kecamatan Coblong Kota Bandung: service quality in making E-KTPs in Coblong district Bandung city Agustina, Reza; Fadlika, Rizka; Rifki Zein Al birri, Agustina
Jurnal Administrasi Publik dan Bisnis Vol 6 No 1 (2024): Maret
Publisher : LPPM STIA Lancang Kuning Dumai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36917/japabis.v6i1.132

Abstract

Improving decision making is just one way to improve service quality; Another is to help officers become better at providing different resources to service management through structured training at different levels. Merely exploiting indications that are intrinsic to the consumer of a service, pleasure with the service as such, is not sufficient to evaluate the efficiency of a public service. Using a number of service quality characteristics, including assurance, direct evidence, empathy, responsiveness, dependability, and communication, this study assesses the quality of E-KTP manufacturing services offered by governments in various regions of Indonesia. Furthermore, this investigation was carried out to identify variables that limit service quality, as evidenced by infrastructure and facilities, service protocols, and personnel competency.
Analisis Pengaruh Tata Kelola Perusahaan, Kinerja Lingkungan, dan Kinerja Sosial terhadap Kinerja Keuangan pada Perusahaan Manufaktur Sektor Barang Konsumsi di BEI (2017–2021) Agustina, Reza
Journal of Economic, Management and Entrepreneurship Vol. 2 No. 4 (2024)
Publisher : CV. Satria Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61502/jemes.v2i4.118

Abstract

This study aims to provide empirical evidence regarding the influence  of Corporate Governance disclosure, Environmental Performance, and Social Performance on financial performance in manufacturing companies in the consumer goods industry sector listed on the Indonesia Stock Exchange (IDX) during the period 2017–2021. The data used is secondary data obtained from the company's financial statements. The dependent variables in this study are financial performance measured using Return on Assets (ROA), while the independent variables include Corporate Governance, environmental performance, and social performance. The research sample consisted of 18 companies selected through the purposive sampling method. The analysis method used is simple linear regression, with data analysis techniques that include descriptive analysis as well as classical assumption testing
Co-Authors Fadlika, Rizka Rifki Zein Al birri, Agustina Rosa Andrie Asmara