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All Journal Journal of Economics Research and Social Sciences
Amini, Dwi Kurniawati
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Economics, Econometrics & Finance

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The Influence of Service Quality, Price, Corporate Image, and Location Towards Customer Satisfaction on Autocare Universitas Muhammadiyah Yogyakarta Amini, Dwi Kurniawati; Wiranatakusuma, Dimas Bagus
Journal of Economics Research and Social Sciences Vol 4, No 1 (2020)
Publisher : Program Studi Ekonomi FEB UMY

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jerss.040117

Abstract

This study aims to analyze the Influence of Service Quality, Price, Corporate Image, and Location towards Customer Satisfaction on Autocare Universitas Muhammadiyah Yogyakarta. This study uses a quantitative approach. The data used is primary data obtained by distributing questionnaires to the customers of Autocare UMY to 99 respondents. The method of sample collection uses a purposive sampling technique. The technique of data analysis that used in this study to process the data is multiple linear regression. The results of this study indicates that all independent variables namely Service Quality, Price, Corporate Image, and Location has a positive and significant influence on the dependent variable, namely Customer Satisfaction both simultaneously and partially.
Co-Authors Wiranatakusuma, Dimas Bagus