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ANDI ISMAWATY
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ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MASYARAKAT PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN POLEWALI MANDAR ANDI ISMAWATY; HASANUDDIN
JURNAL EKONOMI, SOSIAL & HUMANIORA Vol 1 No 09 (2020): INTELEKTIVA : JURNAL EKONOMI, SOSIAL DAN HUMANIORA E-ISSN : NO 2686-5661
Publisher : KULTURA DIGITAL MEDIA ( Research and Academic Publication Consulting )

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Abstract

Service quality always emphasizes the focus on meeting customer expectations, namely the community. In this study, service quality is the focus of efforts to influence community satisfaction. This study uses a quantitative approach with survey data collection procedures located at the Polewali Mandar Regency Population and Registry Office. The measurement scale used is the Likert scale, in which the number of samples is determined using the Slovenian formula with a penetration value of 10%, so that 95 samples from 985 populations in the area of ​​the Population and Registry Office, Polewali Mandar Regency, are obtained. This study produced results based on concurrent tests, concluding that of the five variables, consisting of physical evidence (X1), reliability (X2), responsiveness (X3), guarantee (X4) and empathy (X5), the Community satisfaction. yields 0.867 during the pre-test, which means that the quality of service is largely influenced by the independent variable, which is 86.7% and physical evidence (X1), reliability (X2), responsiveness (X3), guarantee (X4), and empathy (X5) and the remaining 13.3% are influenced by other variables that were not examined in this study.
PERSEPSI MASYARAKAT TERHADAP PELAKSANAAN KEBIJAKAN PERATURAN DAERAH (PERDA) KABUPATEN POLEWALI MANDAR TENTANG KAWASAN TANPA ROKOK HASANUDDIN; ANDI ISMAWATY
JURNAL EKONOMI, SOSIAL & HUMANIORA Vol 1 No 09 (2020): INTELEKTIVA : JURNAL EKONOMI, SOSIAL DAN HUMANIORA E-ISSN : NO 2686-5661
Publisher : KULTURA DIGITAL MEDIA ( Research and Academic Publication Consulting )

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Abstract

This study aims to determine public perception of the policy of regional regulations, Polewali Mandar Regency, regarding non-smoking areas. This research is a descriptive analysis based on quantitative research using language (verbal) to provide general conclusions. The data acquisition techniques used are direct observation of the field and intensive interviews by asking questions that are directly related to the research topic. The data analysis is carried out in a display in which data is presented in the form of a matrix and data is reduced. The results showed that the dominant community spoke well and agreed on the existence of this regulation. Based on the determination of the non-smoking area, the imposition of administrative sanctions and the consent to the determination of the regional regulation (Perda), No. 4 of 2015 in relation to areas without smoking, so that this regulation can be implemented.
Co-Authors Hasanuddin