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All Journal Journal of Soft Computing Exploration
Hidayah, Sayidah Rohmatul
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Computer Science & IT

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Improved logistics service quality for goods quality delivery services of companies using analytical hierarchy process Riliandini, Popy; Dianti, Erika Noor; Hidayah, Sayidah Rohmatul; Pertiwi, Dwika Ananda Agustina
Journal of Soft Computing Exploration Vol. 2 No. 1 (2021): March 2021
Publisher : SHM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52465/joscex.v2i1.21

Abstract

Logistics plays a role in the smooth transaction between companies because it is a facilitator of buying and selling goods and services to fulfill the supply orders of consumer companies. This study aims to analyze how the impact of improved Logistic Service Quality (LSQ) for quality of goods delivery services by using LSQ dimensions from previous research. Sample data is obtained through the dissemination of questionnaires which are then processed quantitatively with convergent validity and reliability tests. Data processing with a sample count of 61 respondents. The results of this study show that there is the main dimension of logistic service quality in improving the quality of service, namely ordering condition, time, and information quality. Each comparison factor is tested for consistency using the Analytical Hierarchy Process (AHP), each of the main criteria has a consistency value of less than 0.1 so that the main criteria tested have a consistent comparison matrix and can be the basis of decision making for companies in choosing alternative criteria priorities.
Factors affecting interest in utilization and use of online shop (study on shopee customers) Hidayah, Sayidah Rohmatul; Chyntia Eka Putri
Journal of Soft Computing Exploration Vol. 2 No. 2 (2021): September 2021
Publisher : SHM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52465/joscex.v2i2.45

Abstract

The development of information technology has led to the emergence of various e-commerce services. One of them is engaged in the mobile marketplace, namely Shopee. Shopee as a mobile marketplace is always faced with competitors. Therefore, this study aims to determine the factors that influence the interest in the use and use of the online shop, especially the Shopee application. In this study, the UTAUT2 framework was used, where this framework is a framework that is often used to determine user intentions and behavior in using technology or applications. The UTAUT2 framework has seven main constructs and in this study one construct is added, namely trust. The results of this study indicate that the UTAUT2 framework with additional trust constructs has a positive regression weight for all UTAUT2 constructs and additional trust constructs except for the effort expectancy and hedonic motivation constructs. This shows that all UTAUT2 constructs and additional trust constructs have a positive effect on the intention to use the Shopee application when shopping online except for the effort expectancy and hedonic motivation constructs. Intention to use also has a positive effect on user behavior to use the Shopee application when shopping online.
Performance evaluation and measurement of SMEs king of honey using the green SCOR method Fitriana, Risa Naili; Ifada, Alda Bernika; Lestari, Tiffany Ovilia Putri Dwi; Hidayah, Sayidah Rohmatul
Journal of Soft Computing Exploration Vol. 3 No. 1 (2022): March 2022
Publisher : SHM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52465/joscex.v3i1.63

Abstract

Assessment of the application of the concept of Green Supply Chain Management (GSCM) in each business unit is something that is important to do considering that currently environmental issues are a very urgent matter. Therefore, this study will focus on assessing the GSCM process and measuring performance to determine the value of GSCM performance in King of Honey SMEs. The method used in this research is Green SCOR with 6 management processes, namely plan, source, make, delivery, return, and waste. From the research conducted, the priority level of GSCM indicators and the value of GSCM performance on King of Honey SMEs are generated. The results of this study showed that the total performance value of GSCM King of Honey in September was 86.03, October was 86.45 and November was 86.48.
Co-Authors Chyntia Eka Putri Dianti, Erika Noor Fitriana, Risa Naili Ifada, Alda Bernika Lestari, Tiffany Ovilia Putri Dwi Pertiwi, Dwika Ananda Agustina Riliandini, Popy