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All Journal Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Inovasi Sistem Administrasi Negara JURNAL KEBIJAKAN PUBLIK
Sapioper, Hiskia C.M.
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

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IMPLEMENTASI KEBIJAKAN PENGEMBANGAN KAPASITAS ASN PADA KANTOR DISTRIK MULIA KABUPATEN PUNCAK JAYA Tabuni, Irwan; Aedah, Nur; Sapioper, Hiskia C.M.
JURNAL KEBIJAKAN PUBLIK Vol 7 No 1 (2024)
Publisher : Universitas Cenderawasih

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31957/jkp.v7i1.4415

Abstract

This research aims to analyze and describe the implementation of the Capacity Development Policy for State Civil Apparatus at the Mulia District Office, Puncak Jaya Regency as well as the supporting and inhibiting factors for the Implementation of the Capacity Development Policy for the State Civil Apparatus at the Mulia District Office, Puncak Jaya Regency. This research is important to increase the capacity of ASN for public services and good governance in Puncak Jaya Regency. This research is qualitative descriptive research with data collection techniques used are observation, interviews and documentation techniques. The data analysis techniques used are data reduction, data presentation and drawing conclusions. The results of this research show that the implementation of the Capacity Development Policy for State Civil Apparatus at the Mulia District Office, Puncak Jaya Regency, Communication in its understanding is sufficient. Internal resources in developing ASN capacity are understood. The disposition in developing ASN has been carried out through efforts by the district head. Bureaucratic structure of apparatus resource management through planning, organizing, directing, controlling, procuring labor, developing, compensating, integrating, maintaining, disciplining and terminating employment relations. Apart from that, there are supporting and inhibiting factors for the implementation of the State Civil Apparatus Capacity Development Policy at the Mulia District Office, Puncak Jaya Regency based on internal factors, namely the District Head is very supportive of developing ASN capacity in accordance with applicable regulations. As well as external factors, namely environmental factors and resource factors.
Kualitas Pelayanan Sertifikat Tanah Hak Milik di Kantor Pertanahan Kabupaten Jayapura: The Service Quality of Certificate Land Title in The Land Office of Jayapura Regency Sapioper, Hiskia C.M.; Flassy, Marlina; ilham, Ilham
Jurnal Borneo Administrator Vol. 17 No. 1 (2021): April 2021
Publisher : Pusjar SKPP Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24258/jba.v17i1.769

Abstract

The study aims to know and describe the quality of services and arrangements in the land certificates processing at Land Office of Jayapura Regency, Papua Province in Indonesia. This was a qualitative research by using service quality theory. This theory consists of five main dimensions namely, tangible, empathy, reliability, responsiveness, and assurance. The primary data was obtained through observation and interviews, while secondary data was obtained through library research. Data analysis was carried out through reduction and presentation, conclusions, and verification. Therefore, the results showed that service procedures were implemented according to standards, and the officers' competence were considered adequate. However, in terms of facilities and infrastructure, service standards did not meet the required expectations. Finally, the duration of the process indicated that the services provided were not responsive to the community needs. Kajian ini dilakukan untuk mengetahui dan mendeskripsikan kualitas pelayanan dan pengaturan pertanahan dalam pengurusan sertifikat tanah hak milik di Kantor Pertanahan Kabupaten Jayapura, Provinsi Papua. Jenis penelitian ini adalah kualitatif dengan menuang teori kualitas pelayanan yang terdiri atas lima dimensi pokok: tangible, empathy, reliability, responsiveness, assurance. Data primer diperoleh melalui pengamatan dan wawancara, data sekunder berasal dari studi kepustakaan. Analisis data dilakukan melalui reduksi data, penyajian data, penarikan kesimpulan dan verifikasi. Hasil penelitian ini menunjukkan bahwa prosedur pelayanan telah dilaksanakan sesuai standar pelayanan, serta kompetensi petugas juga dinilai telah memadai. Kendati demikian, dari segi sarana dan prasarana belum sepenuhnya sesuai dengan standar pelayanan, lamanya proses penyelesaian pengaduan juga mengindikasikan bahwa pelayanan yang diberikan kurang memuaskan kebutuhan masyarakat selaku pengguna layanan.
Co-Authors Aedah, Nur Flassy, Marlina Ilham Ilham Tabuni, Irwan