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All Journal UG Journal Investasi : Inovasi Jurnal Ekonomi Dan Akuntansi
Ragasari, Dia
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Health Professions Library & Information Science

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MESIN ATM DAN JARINGAN SWITCHING TERHADAP FEE BASED INCOME DAN ROA BANK DI INDONESIA Ragasari, Dia
UG Journal Vol 15, No 2 (2021)
Publisher : Universitas Gunadarma

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Abstract

Masyarakat Indonesia sudah sangat akrab dengan Alat Pembayaran MenggunakanKartu, sehingga mendorong dilakukannya pengembangan jaringan perbankan yangmendukung transaksi Alat Pembayaran Menggunakan Kartu. Melalui peraturan BankIndonesia Nomor 19/8/PBI/2017 Tentang Gerbang Pembayaran Nasional (NationalPayment Gateway), jaringan system switching perbankan akan berubah dari systemjaringan sebelum peraturan itu disahkan. Penelitian ini menganalisa, apakah jumlahmesin ATM dan jumlah system jaringan switching mempengaruhi pendapatan nonbungabank, dan apakah pendapatan nonbunga bunga bank mempengaruhi kinerja bank. Datamenggunakan laporan keuangan bank go publics dan dari majalah perbankan. Jumlahsampel sebanyak 30 bank dengan kriteria tertentu. Hasil dari penelitian ini adalahjumlah mesin ATM tidak berpengaruh terhadap pendapatan nonbunga bank, jumlahjaringan switching berpengaruh terhadap pendapatan nonbunga bank, dan pendapatannonbunga bank tidak berpengaruh terhadap kinerja bank.
Pengaruh Kualitas Layanan Dan Inovasi Produk Terhadap Loyalitas Konsumen Kopi Kenangan Ragasari, Dia; Dewi , Adelia Riana
INVESTASI : Inovasi Jurnal Ekonomi dan Akuntansi Vol. 3 No. 1 (2025): Artikel Penelitian
Publisher : Soratekno Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59696/investasi.v3i1.82

Abstract

Any business, even those in the beverage sector like Kopi Kenangan, can benefit greatly from having loyal customers. Retaining and growing market share requires an understanding of the elements that affect consumer loyalty. The purpose of this study is to investigate how customer loyalty at the Kopi Kenangan location in Yogyakarta is impacted by service quality and product innovation. 120 respondents who regularly visit the outlet participated in the survey used in this quantitative study. Google Forms was used to collect the data, and SPSS 25 was used for multiple linear regression analysis. The findings demonstrated that, at Kopi Kenangan, customer loyalty is significantly impacted by both service quality and product innovation, both partially and simultaneously. These results suggest that raising customer loyalty levels can be achieved by ongoing service quality improvement and product innovation. It follows that Kopi Kenangan must continue to be dedicated to upholding and enhancing the caliber of services offered. Additionally, it is recommended that the business continuously reinvent its products in order to draw in new clients and keep the loyalty of its current clientele. Kopi Kenangan can get a competitive edge and solidify its place in the market in this way.
Co-Authors Dewi , Adelia Riana