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All Journal Communiverse Journal Research of Social Science, Economics, and Management
Choerunnisa, Siti
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Environmental Science Languange, Linguistic, Communication & Media

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STRATEGI MANAJEMEN KRISIS HUMAS PLN UID JABAR DALAM MENANGANI BLACKOUT JARINGAN JAWA BAGIAN TENGAH Choerunnisa, Siti; Nugraha, Aat Ruchiat
Communiverse : Jurnal Ilmu Komunikasi Vol 5 No 2 (2020): Juni
Publisher : LPPM Abdurrab Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/cmv.v5i2.1136

Abstract

The National Electricity Company (PLN) as the only company that supplies electricity in Indonesia continues to develop to realize that it can deliver electricity to the entire community from cities to remote villages. However, in August 2019, PT. PLN experienced an event that occurred beyond the expectations of all parties, namely a simultaneous blackout or blackout caused by a disruption in the transmission network on the Ungaran-Pemalang line. The phenomenon of power outages has a tremendous impact on aspects of vital objects in the area of ​​DKI Jakarta, Banten, West Java, and parts of Central Java and resulted in the company's image gets worse. This study uses a qualitative approach to find out and explain the blackout phenomenon that can reduce the company's negative image in public. The data collection method is done by interviewing and observing with several parties directly involved in the completion of the blackout. The results of the study indicate that there is a need for participation from the Public Relations department to be able to restore the negative image situation regarding the impact of blackouts in the community through adaptive crisis management strategies using operational modification, compromise, and transfer of facilities contained in the public relations work program. The conclusion of the research shows that the handling of adaptive strategies by the Public Relations of PT. PLN in dealing with a blackout crisis can be handled well and produce the value that is quite effectively felt by the public.
The Role of Government Public Relations in Stakeholder Collaboration for Sustainable Tourism (Study Case of Ciletuh-Palabuhanratu Geopark) Choerunnisa, Siti; Nurlaela Arief, Neneng
Journal Research of Social Science, Economics, and Management Vol. 5 No. 7 (2026): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v5i7.1330

Abstract

Ciletuh-Palabuhanratu-Geopark (CPUGGP) is a prestigious site as a UNESCO Global Geopark that is challenged by governance practices to convert formal recognition into sustainable stakeholder management. This research seeks to uncover the policy reasons for participation stagnation and the distinctive essence of the governance model. Adopting a qualitative approach with a case study method, this study conducts in-depth interviews with the Pentahelix actors and processes the data through the fusion of the IAP2 Spectrum of Public Participation and the Four Models of Public Relations. The results display an obvious structural imbalance: The government is in the central "Empower" position, while other parties are relegated to the periphery. This disparity maintains a charade of involvement in which participation means being administratively compliant and visibly ceremonious, rather than being equally co-creative. As a result, the ecosystem falls into the term "Participation Regression," whereby initial enthusiasm dissipates as there is no ongoing dialogic engagement. To address these structural gaps, this research suggests a transformative governance model rooted in Pentahelix Orchestration. The framework recommends a paradigm shift for communication from the technical exchange of information to strategic engagement that builds relationships. The objective is to turn stakeholder participation from episodic, one-off involvement in a procedure into relational engagement and empowered partnership, where passive awareness becomes active, sustainable co-creation.
Co-Authors Aat Ruchiat Nugraha Nurlaela Arief, Neneng