Article Per Year (5 Year)
p-Index From 2020 - 2025
0.408
P-Index
This Author published in this journals
All Journal Scientific Journal of Informatics
Fransiska, Susanti
Unknown Affiliation
Computer Science & IT

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Sentiment Analysis Provider By.U on Google Play Store Reviews with TF-IDF and Support Vector Machine (SVM) Method Fransiska, Susanti; Rianto, Rianto; Gufroni, Acep Irham
Scientific Journal of Informatics Vol 7, No 2 (2020): November 2020
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v7i2.25596

Abstract

Provider By.U is a relatively new and attractive telecommunications service with claims to be the first digital provider in Indonesia. All services are done digitally with the By.U application that offers convenience. Even so not all users are satisfied with the service, there are criticisms and suggestions, one of which is delivered through the By.U app review feature on the Google Play Store. Sentiment analysis is performed to extract information related to provider by.U. The steps taken are scrapping review data, positive and negative labeling, preprocessing data including data cleaning, data normalization, stopword removal and negation handling, sentiment classification using Support Vector Machine (SVM) and TF-IDF as feature extraction. TF-IDF+SVM with 5-Fold Validation produces pretty good accuracy with an average accuracy of 84.7%, precision of 84.9%, recall of 84.7%, and f-measure of 84.8%. The highest accuracy results in fold 2, 86.1%. The effect of TF-IDF on the measurement of model performance is not so great, but it is better.
Sentiment Analysis Provider By.U on Google Play Store Reviews with TF-IDF and Support Vector Machine (SVM) Method Fransiska, Susanti; Rianto, Rianto; Gufroni, Acep Irham
Scientific Journal of Informatics Vol 7, No 2 (2020): November 2020
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/sji.v7i2.25596

Abstract

Provider By.U is a relatively new and attractive telecommunications service with claims to be the first digital provider in Indonesia. All services are done digitally with the By.U application that offers convenience. Even so not all users are satisfied with the service, there are criticisms and suggestions, one of which is delivered through the By.U app review feature on the Google Play Store. Sentiment analysis is performed to extract information related to provider by.U. The steps taken are scrapping review data, positive and negative labeling, preprocessing data including data cleaning, data normalization, stopword removal and negation handling, sentiment classification using Support Vector Machine (SVM) and TF-IDF as feature extraction. TF-IDF+SVM with 5-Fold Validation produces pretty good accuracy with an average accuracy of 84.7%, precision of 84.9%, recall of 84.7%, and f-measure of 84.8%. The highest accuracy results in fold 2, 86.1%. The effect of TF-IDF on the measurement of model performance is not so great, but it is better.
Co-Authors Acep Irham Gufroni Rianto Rianto Rianto, Rianto