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All Journal JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)
Wijoyo, Cahyo Kusumo
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Economics, Econometrics & Finance Health Professions

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Service Quality and Customer Satisfaction on WOM a Private Hospital in Indonesia Syah, Tantri Yanuar Rahmat; Wijoyo, Cahyo Kusumo
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol 10, No 1 (2021): April
Publisher : Universitas Muhammadiyah Yogyakarta in Clollaboration with ADMMIRASI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v10i1.10141

Abstract

This research examines the effect of service quality and customer satisfaction on word of mouth. We carried out a survey of our sample, which consisted of 303 respondents. This study provides empirical evidence that service quality has a significant positive effect on customer satisfaction, service quality also has a significant positive effect on word of mouth and customer satisfaction has a significant positive effect on word of mouth. 
Co-Authors Tantri Yanuar Rahmat Syah