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All Journal Jurnal Ilmiah Administrasi Publik (JI@P) Rainbow : Journal of Literature, Linguistics and Cultural Studies
Negoro, Satrio Suryo
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Languange, Linguistic, Communication & Media Social Sciences

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KUALITAS PELAYANAN UPT PERPUSTAKAAN UNIVERSTAS SLAMET RIYADI SURAKARTA Negoro, Satrio Suryo
JI@P Vol 10, No 1 (2021): JI@P
Publisher : Master of Public Administration, Universitas Slamet Riyadi

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Abstract

Kualitas pelayanan adalah suatu keadaan dinamis yang berkaitan erat dengan produk, jasa, sumber daya manusia, serta proses dan lingkungan yang setidaknya dapat memenuhi atau malah dapat melebihi kualitas pelayanan yang diharapkan. Penelitian yang digunakan ini adalah penelitian empiris yang bersifat deskriptif dengan pendekatan kualitatif. Istilah penelitian empiris biasa disebut dengan penelitian lapangan. Data yang diperoleh dalam rangka memenuhi kebutuhan penelitian ini adalah data langsung yang didapatkan dari narasumber sesuai dengan kapasitas yang diperlukan. Transparansi terhadap visi dan Misi telah disosialisasikan perpustakaan universitas slamet riyadi Surakarta. Hal ini terlihat dari keberadaan papan visi dan misi yang dicantumkan di ruang perpustakaan. Akuntabilitas terus di tingkatkan kualitas pelayanan dengan beberapa hal seperti peresmian ruang baca baru beserta fasilitas penunjang, penambahan jumlah staff pelayanan, peningkatan kapasitas petugas pelayanan, hingga peningkatan jumlah koleksi buku. Kondisi keberhasilan perpustakaan dilihat melalui aspek pemberian pelayanan prima. Hal ini bisa diketahui melalui pelayanan berbasis online. Baik dalam rangka pemenuhan aktivitas pelayanan kepada pengguna hingga penanganan complain. Saat ini perpustakaan universitas slamet riyadi memiliki tujuan untuk memperoleh target akreditasi perpustakaan dengan mutu “A”. Kualitas pelayanan yang diberikan perpustakaan universitas slamet riyadi melalui pendekatan service excellent. Yakni menggunakan persepsi pengguna layanan dalam meningkatkan standart pelayanan.
HUMANIZING ANIMAL AS A REFLECTION OF NATURALISM IN ACK LONDON’S NOVEL THE CALL OF THE WILD Negoro, Satrio Suryo
Rainbow : Journal of Literature, Linguistics and Culture Studies Vol 2 No 1 (2013): Rainbow: Journal of Literature, Linguistics and Cultural Studies
Publisher : English Department, Faculty of Languages and Arts, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/rainbow.v2i1.2409

Abstract

The purposes of this article are to analyze some concepts of naturalism which are used to describe the portrayal of Buck (dog) in Jack London’s novel The Call of the Wild and to understand how London uses the attribution of human qualities in humanizing the animal protagonist Buck. The method of this study is descriptive qualitative with naturalistic approach. The data are in the form of words, phrases, sentences, and paragraphs. As the results, there are two important findings. First, some naturalism concepts such as the concept of survival of the fittest, determinism, and violence are shown in details. The forces of heredity and environment toward Buck’s life journey are clearly discussed well. Second, the dog-protagonist, Buck, is attributed with characteristics such as love, ambition, and revenge, traits that usually describe humans. London as the author makes a strong case that the ingredients of human morality such as sympathy, love sharing, rules, and hatred are very much evident in other animal. It is emphasized again and again, The Call of the Wild exposes the essence of human’s life. From depiction of Buck, London has successfully placed the readers in the animal’s point of view. For conclusion, whether human morality could never have developed without foundation of fellow feeling that every species shares with other animals, and consider it as a reflection of the way of human thinking toward natural environment and the existence of other creatures.
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