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All Journal Jurnal Ilmiah Tata Sejuta STIA Mataram
Sry Mayunita
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Economics, Econometrics & Finance Social Sciences

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Evaluasi Kebijakan Pelayanan Terpadu Satu Pintu (Studi pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi Sulawesi Tenggara) Sry Mayunita
Jurnal Ilmiah Tata Sejuta STIA Mataram Vol 8 No 2 (2022): Jurnal Ilmiah Tata Sejuta STIA Mataram
Publisher : Pusat Penelitian dan Pengabdian pada Masyarakat Sekolah Tinggi Ilmu Administrasi (STIA) Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32666/tatasejuta.v8i2.431

Abstract

This study aims to analyze and describe the evaluation of the One-Stop Integrated Service policy at the Investment and One-Stop Integrated Service Office of Southeast Sulawesi Province. This study uses a qualitative research with a descriptive approach. The data collection techniques used are observation, interviews, and documentation. The research informants were 10 people and were determined purposively and consisted of leaders, staff and the community who had taken care of licensing. The results of the study show that: 1) the evaluation of the results shows that the DPMP-PTSP policy in Southeast Sulawesi Province has not been maximized, this is evidenced by the mismatch of existing human resources both in quality and quantity, 2) process evaluation has shown good results, it can be seen from the structuring the authority from the Governor to the DPM-PTSP, the establishment of an implementation team, until the availability of Standard Operating Procedures (SOP) to support the policy implementation process, 3) the impact evaluation has also shown quite good results, although the evaluation carried out is still limited to the target group.
Inovasi Pelayanan Publik “SI LAKU O2T” di Kolaka Utara Sulawesi Tenggara Sry Mayunita
Jurnal Ilmiah Tata Sejuta STIA Mataram Vol 9 No 2 (2023): Jurnal Ilmiah Tata Sejuta STIA Mataram
Publisher : Pusat Penelitian dan Pengabdian pada Masyarakat Sekolah Tinggi Ilmu Administrasi (STIA) Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32666/tatasejuta.v9i2.610

Abstract

Good public services can be recognized and assessed by implementation that meets service standards. In reality, the services currently provided often do not meet community expectations. What is even more worrying is that people do not fully understand what services they will receive according to procedures. This research was conducted using qualitative research methods at the Population and Civil Registration Service of North Kolaka Regency. The informant identification technique is snowball sampling and uses data analysis techniques (data reduction, data presentation, drawing conclusions). The findings show that the implementation of the Si Laku O2T Public Service Innovation Program in North Kolaka has simplified service requirements and procedures and reduced bureaucracy through establishing service standards. Overall, service implementation runs well from various aspects such as service operations, service completion time, service costs, service equipment and infrastructure, as well as service provider capabilities. However, more attention must be paid to the service completion time because the actual time required does not match the time specified in the service criteria.
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