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All Journal Jurnal Ilmu Sosial, Humaniora dan Seni JOURNAL OF Qualitative Health Research & Case Studies Reports Jurnal Ilmu Komunikasi dan Sosial Politik
Rizki, Fakhri
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Arts Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Nursing Public Health Social Sciences

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Pengaruh Berita LPM Dinamika Terhadap Penyebaran Informasi di UINSU Putri, Riska Dwi; Sabila, Umaira; Sukma, Kinana Dwinta; Pratama, Ardy Akbar; Rizki, Fakhri
Jurnal Ilmu Komunikasi Dan Sosial Politik Vol. 1 No. 2 (2023): September - Desember
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jiksp.v1i2.255

Abstract

Seiring berkembangnya teknologi, pers mahasiswa berusaha untuk tetap eksis dalam menyampaikan informasi yang bisa diterima oleh masyarakat kampus. Saat ini, pers mahasiswa lebih condong menyampaikan informasi melalui teknologi, seperti melalui internet, maupun media sosial dengan beragam desain dan tampilan informasi yang menarik. Oleh karena itu, adanya penelitian ini untuk mengkaji mengenai pengaruh adanya berita dari sebuah Lembaga Pers Mahasiswa Dinamika terhadap penyebaran informasi di UIN SU. Bagaiamana antusias masyarakat UIN SU dalam menunggu setiap berita dan seberapa relevankah berita yang disajikan oleh LPM Dinamika UIN SU. Metode Kuantitatif berupa survei adalah metode yang digunakan dalam penelitian ini. Dengan hasil penelitian ini membuktikan bahwa sebagian besar responden merasa bahwa penyampaian berita oleh LPM Dinamika dianggap akurat atau sangat akurat. Ini mengindikasikan tingkat kepercayaan yang tinggi dalam hal ketepatan dan akurasi dalam penyampaian informasi.
Analisis Faktor Penyebab Anak Terlantar di Kota Medan Rizki, Fakhri; Zahra, Siti; Tarigan, Nur Citra Naadirah Br; Ramadani, Khayrani; Alawiah, Afriana; Tambunan, Toman Sony
Jurnal Ilmu Sosial, Humaniora dan Seni Vol. 3 No. 3 (2024): November - Desember
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jishs.v3i3.2478

Abstract

The number of street children in Medan City continues to increase every year. According to the Medan City Social Service, in 2019 the number of street children reached 98 people, then rose to 115 people in 2020, 122 people in 2021, and in 2022 it reached 249 people. This research aims to analyze more deeply the high number of abandoned street children in Medan City. This research uses a descriptive qualitative approach, with several methods used, namely, direct observation of street children, intensive interviews, and literature studies or literature reviews to complement the required research data. Based on this research, it was concluded that first, weak family economic factors cause a child to become an abandoned child. Second, cultural factors in the form of habits to empower children to seek sustenance as a form of contribution to strengthening family finances. Third, the difficulty in continuing formal education is caused by limited funds so that a child must seek sustenance on the streets as a life choice to support the family's economy.
Hubungan kemampuan komunikasi efektif tenaga medis terhadap kepuasan pasien Detty, Ade Utia; Rizki, Fakhri; Liasari, Deni Eka
JOURNAL OF Qualitative Health Research & Case Studies Reports Vol 6 No 1 (2026): January Edition 2026
Publisher : Published by: Indonesian Public Health-Observer Information Forum (IPHORR) Kerjasama dengan Persatuan Perawat Nasional Indonesia (PPNI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56922/quilt.v6i1.2069

Abstract

Background: The quality of healthcare delivery can be improved by identifying current problems, and a key area to identify these problems is through customer satisfaction assessments. Many factors contribute to patient dissatisfaction in hospitals, one of which is communication from medical staff. Lack of communication between hospital staff and patients is a common complaint among patients in hospitals. Purpose: To analyze the relationship between effective communication skills of medical staff and patient satisfaction in hospitals. Method: This quantitative study used a cross-sectional design. The population was all patients at Bintang Amin Hospital. The sampling technique used was purposive sampling with a sample of 100 respondents. The instrument used was a questionnaire, and the statistical test used was the chi-square test. Results: The frequency distribution of effective communication was good (61%), and satisfaction (66%). The chi-square test result showed a p-value of 0.000 <0.05. Conclusion: There is a relationship between effective communication skills of medical staff and satisfaction.   Keywords: Effective Communication; Medical Personnel; Patients; Satisfaction.   Pendahuluan: Kualitas penyediaan pelayanan kesehatan dapat ditingkatkan dengan mendeteksi masalahnya saat ini, dan area penting untuk mengenali masalah tersebut melalui penilaian kepuasan pelanggan. Banyak faktor penyebab ketidakpuasan pasien di rumah sakit, salah satunya adalah faktor komunikasi dari tenaga medis. Kurangnya komunikasi antara staf rumah sakit dengan pasien merupakan salah satu alasan keluhan umum pasien di rumah sakit. Tujuan: Untuk menganalisis hubungan kemampuan komunikasi efektif tenaga medis terhadap kepuasan pasien di rumah sakit. Metode: Jenis penelitian kuantitatif dengan rancangan penelitian cross sectional, populasi adalah seluruh pasien di RS. Bintang Amin, teknik sampling yang digunakan adalah purposive sampling dengan sampel 100 responden. Instrumen menggunakan kuesioner dan uji statistic yang digunakan  uji chi square. Hasil: Distribusi frekuensi komunikasi efektif (61%) baik, kepuasan (66%) puas. Hasil uji chi square p-value 0.000<0.05. Simpulan: Ada hubungan komunikasi efektif tenaga medis terhadap kepuasan.   Kata Kunci : Komunikasi Efektif, Kepuasan, Tenaga Medis, Pasien
Analisis faktor kepuasan pasien di rumah sakit Detty, Ade Utia; Rizki, Fakhri; Liasari, Deni Eka
JOURNAL OF Qualitative Health Research & Case Studies Reports Vol 6 No 1 (2026): January Edition 2026
Publisher : Published by: Indonesian Public Health-Observer Information Forum (IPHORR) Kerjasama dengan Persatuan Perawat Nasional Indonesia (PPNI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56922/quilt.v6i1.2070

Abstract

Background: The quality of healthcare service provision can be improved by detecting current problems, and important areas to recognize these problems through customer satisfaction assessment. Five general dimensions of service quality are tangible evidence, reliability, responsiveness, assurance, and empathy. If consumers see that the application of quality dimensions in daily work will significantly affect their needs and expectations, then this situation can lead to positive consumer behavior. Purpose: To analyze patient satisfaction factors at Bintang Amin Hospital. Method : This type of quantitative research with a cross-sectional research design, the population is all patients at Bintang Amin Hospital, the sampling technique used is purposive sampling with a sample of 100 respondents. The instrument uses a questionnaire and the statistical test used is the chi-square test. Results: The frequency distribution of reliability (63%) was good, assurance (59%) was good, tangible evidence (61%)  was good, empathy (61%) was good, responsiveness (60%) was good, and satisfaction (64%) is satisfied. The results of the chi-square test p-value 0.000 ≤ 0.05. Conclusion: There is a relationship between reliability, assurance, tangibles, empathy, and responsiveness and satisfaction.   Keywords: Assurance; Empathy; Reliability; Responsiveness; Satisfaction; Tangibles.   Pendahuluan: Kualitas penyediaan pelayanan kesehatan dapat ditingkatkan dengan mendeteksi masalahnya saat ini, dan area penting untuk mengenali masalah tersebut melalui penilaian kepuasan pelanggan. Lima dimensi umum kualitas pelayanan berupa bukti fisik (tangible), kehandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), dan empati (empathy). Apabila konsumen melihat bahwa penerapan dimensi kualitas dalam pekerjaan sehari-hari akan sangat memengaruhi kebutuhan dan harapan mereka, maka situasi ini dapat menyebabkan perilaku konsumen yang positif.   Tujuan: Untuk menganalisis faktor kepuasan pasien di rumah sakit. Metode: Jenis penelitian kuantitatif dengan rancangan penelitian cross sectional, populasi adalah seluruh pasien di RS. Bintang Amin, teknik sampling yang digunakan adalah purposive sampling dengan sampel 100 responden. Instrumen menggunakan kuesioner dan uji statistic yang digunakan  uji chi square. Hasil: Distribusi frekuensi kehandalan (63%) baik, jaminan (59%) baik, bukti fisik (61%) baik, empati (61%) baik, daya tanggap (60%) baik, dan kepuasan (64%) puas. Hasil uji chi square p value 0.000 ≤ 0.05. Simpulan: Ada hubungan faktor keandalan, jaminan, bukti fisik, empati, dan daya tanggap terhadap kepuasan.   Kata Kunci: Bukti Fisik; Daya Tanggap; Empati; Jaminan; Kehandalan; Kepuasan.
Co-Authors Alawiah, Afriana Detty, Ade Utia Liasari, Deni Eka Pratama, Ardy Akbar Ramadani, Khayrani RR. Ella Evrita Hestiandari Sabila, Umaira Siti Zahra Sukma, Kinana Dwinta Tambunan, Toman Sony Tarigan, Nur Citra Naadirah Br