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All Journal Majalah Ilmiah Warta Dharmawangsa Journal of Multidisciplinary Academic and Practice Studies
Lorenza, Bella
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Humanities Biochemistry, Genetics & Molecular Biology Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Social Sciences Other

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PENGARUH TOTAL ARUS KAS, LABA AKUNTANSI DAN PERTUMBUHAN PERUSAHAAN TERHADAP RETURN SAHAM PADA PERUSAHAAN FOOD DAN BEVERAGE YANG TERDAFTAR DI BEI Ginting, Wenny Anggeresia; Dianto, Kelvin; Celvina, Celvina; Lorenza, Bella
Jurnal Warta Dharmawangsa Vol 15, No 1 (2021)
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/wdw.v15i1.1059

Abstract

The influence of e-service quality, e-trust, on e-loyalty QRIS BCA with mediation by e-satisfaction (Study on QRIS BCA users in Jakarta) Lorenza, Bella; Saparso, Saparso
Journal of Multidisciplinary Academic and Practice Studies Vol. 3 No. 1 (2025): February
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomaps.v3i1.2921

Abstract

Purpose: This study aims to test the effect of E-Service Quality and E-Trust on BCA QRIS E-Loyalty Mediated by E-Satisfaction (Study of BCA QRIS Users in Jakarta). Research methodology: The number of samples in this study was 113, with a sampling technique using purposive sampling. This type of research is classified as quantitative research, which uses primary data. The analysis method used was the Structural Equation Model (SEM) with the SmartPLS 4.0 program. The population in the study was active BCA QRIS users domiciled in Jakarta. The data collection method was through a Google form questionnaire and the measurement scale refers to the 1-5 Likert scale. Results: The results of this study indicate that: (1) E-Service Quality does have a positive but not significant influence on E-Loyalty, (2) E-Trust does not have a positive and significant influence on E-Loyalty, (3) E-Service Quality does have a positive but not significant influence on E-Satisfaction, (4) E-Trust has a positive and significant influence on E-Satisfaction, (5) E-Satisfaction has a positive and significant influence on E-Loyalty, (6) E-Service Quality does not have an influence on E-Loyalty through E-Satisfaction, and (7) E-trust has an influence on E-Loyalty through E-satisfaction.
Co-Authors Celvina, Celvina Dianto, Kelvin Ginting, Wenny Anggeresia Saparso Saparso