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All Journal MODERAT: Jurnal Ilmiah Ilmu Pemerintahan RESLAJ: Religion Education Social Laa Roiba Journal Jurnal Ilmiah Nusantara
S. Agus Santoso
Unknown Affiliation
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Journal : MODERAT: Jurnal Ilmiah Ilmu Pemerintahan

 1 
FENOMENA POLITISASI BIROKRASI DILIHAT DARI SUDUT PANDANG ADMINISTRASI PUBLIK (Studi pada Ketidaknetralan Aparatur Sipil Negara di Indonesia Saat Pemilu dan Pilkada): , Muhammad Emir Al-Azkiya; S. Agus Santoso
Moderat : Jurnal Ilmiah Ilmu Pemerintahan Vol 10 No 2 (2024): Mei 2024
Publisher : Program Studi Ilmu Pemerintahan FISIP Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/moderat.v10i2.3721

Abstract

This research aims to look at the phenomenon of bureaucratic politicians in Indonesia from a public administration perspective. The research method used by the researcher is qualitative research using the desk research method, where the research results obtained by the author are analyzed using the theory of bureaucratic political control. The results of this research show that bureaucratic politicization in Indonesia is often found during political contestation, namely general elections (Pemilu) and regional head elections (Pilkada). In the scientific scope of public administration, the dichotomy of politics and administration is proof that political and administrative issues cannot be combined. In the context of bureaucratic politicization, political and bureaucratic control should be able to protect State Civil Servants (ASNs) from violating ASN neutrality. Unfortunately, these ASN individuals are willing to sacrifice their integrity just to fulfill their personal interests rather than prioritizing the public interest, namely community satisfaction. Apart from that, the politicization of the bureaucracy will only hinder the ideals of the Indonesian bureaucracy, which prioritizes a merit system. To minimize bureaucratic politicization in Indonesia, several strengthening strategies are needed, such as (1) optimizing SBT (Integrated Sharing System), (2) strengthening relationships between interrelated stakeholders, (3) maximizing the role of whistleblowers in each agency and providing guarantees of protection, and (4) imposing strict sanctions.
KUALITAS PELAYANAN PAKET LAYANAN KOMPLIT PINDAH DATANG MENGGUNAKAN METODE IMPORTANCE PERFORMANCE ANALYSIS DIAGONAL MODEL , Nahdhia Nurul Azizah; S. Agus Santoso
Moderat : Jurnal Ilmiah Ilmu Pemerintahan Vol 11 No 1 (2025): Februari 2025
Publisher : Program Studi Ilmu Pemerintahan FISIP Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/moderat.v11i1.3984

Abstract

Paket Layanan Komplit is a innovation form Karanganyar civil registry service in order to give civil administration service from anywhere. This innovation undoubtedly facilitates the application process for service seekers. However, there remains an issue with a high percentage of rejections, particularly concerning the “Paket Layanan 2: Pindah Datang”. This is an interesting thing to research, especially how the service quality from “Pindah Datang” service by “Paket Layanan Komplit” is based on the perceptions and expectations of service users. This research measured by using the E-Govqual theory proposed by Papadomichelaki & Mentzas (2012), which consists of indicators such as efficiency, reliability, trust, and citizen support. This research analyze how the quality public service by using descriptive quantitative method with importance performance analysis that consisting of analysis of the suitability level and quadran analysis IPA with diagonal model. The result, suitability level of all attributes is 91,26% which means quite good, with the lowest value is 89,38% on the TR1 attribute (user data is secure) and the higher value is 94.42% on the CS4 attribute (Employees have the ability to convey trust and confidence). The priority improvement in this case is EF7 attributes (Information about field's completion are clear and detailed), RE3 attribute (service process is carried on time), and EF6 attribute (information provided is updated reguraly).
Co-Authors , Muhammad Emir Al-Azkiya , Nahdhia Nurul Azizah Adam Sribakti Kusuma Wangsa Alfons Valentino Annisa Nisrina Rosada Bagas Dwi Prasetyo Danialin Siswo Handoyo Dwi Putranto Riau Febriyati Esmi Sumilir Kukuh Hanna Prapanca Maghfira Amadea Kiswara Quin Qonita Ruhul Jadidah Vincencius Martiano Christ Setyanto