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All Journal Kalbiscientia Jurnal Sains dan Teknologi
F. Andry, Johanes
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Civil Engineering, Building, Construction & Architecture Computer Science & IT Industrial & Manufacturing Engineering Mechanical Engineering

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Audit Tata Kelola Teknologi Informasi Pada PT. EMD Menggunakan COBIT 4.1 dan BSC Tomas, Jordi; F. Andry, Johanes
KALBISCIENTIA Jurnal Sains dan Teknologi Vol. 6 No. 2 (2019): Sains dan Teknologi
Publisher : Institut Teknologi dan Bisnis Kalbis

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Abstract

PT. EMD is a company engaged in the distributor of various kinds of Hardware and Lifestyle products. The company is currently in the stage of implementing an information systemaudit. Previously, this company had implemented an information system as a strategy to support the achievement of business profits in competing in market share. This study aims to assess the information technology governance that has been implemented by the company, so that the writer can provide recommendations for companies to improve the performance of information technology governance. This research uses descriptive research method because it includes data, analysis and interpretation. This research is structured as an inductive research that searches and collects existing data in the field with the aim to measure the level of maturity and recommendation improvement on information technology governance.
Audit Operasional Pelayanan Pada PT. XYZ Dengan Menggunakan Kerangka Kerja ITIL Service Operation Loisa, Julia; Christianto, Kevin; F. Andry, Johanes
KALBISCIENTIA Jurnal Sains dan Teknologi Vol. 6 No. 1 (2019): Sains dan Teknologi
Publisher : Institut Teknologi dan Bisnis Kalbis

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Abstract

This research was investigated to conduct an audit operational IT service management. Service has become a special key in forming a good organizational environment, there have been many studies that prove that a good level of service is directly proportional to loyalty, productivity, etc. from end users. In this study focused on the operational processes of the information system services provided by the company to all stakeholders of the information system users, because the operational side is the spearhead of the service process that is reached by stakeholders. The researcher conducted a literature study, interviews, observations, questionnaires, examined documents and analyzed the results of questionnaires and document checks to obtain factual data from the field which would later be used as risk analysis and recommendations for solutions to be provided by researchers. The researcher himself uses the ITIL v3 framework which focuses on the Service Operation which will be matched with the information system service commitments contained in the Service Level Agreement.
Co-Authors Julia Loisa Kevin Christianto Tomas, Jordi