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PROGRAM KEMITRAAN MASYARAKAT PERPUSTAKAAN MASJID SEBAGAI MEDIA KOMUNIKASI PENDIDIKAN DAN KETERAMPILAN MASYARAKAT DENGAN TINGKAT PENDIDIKAN DAN EKONOMI RENDAH Maisaroh, Nina Yuliana Jakaria Ima; Jakaria, Jakaria; Maisaroh, Ima
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 3 (2024): Volume 5 No. 3 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i3.28672

Pemberdayaan masyarakat dengan program kemitraan masyarakat ini bertujuan untuk meningkatkan keterampilan berpikir, membaca, menulis, atau keterampilan yang dibutuhkan masyarakat dengan tingkat Pendidikan dan ekonomi rendah melalui pengadaan perpustakaan masjid yang menyediakan berbagai macam buku dengan jenis: agama, ekonomi, pernikahan, pertanian, kesehatan, keterampilan, pengasuhan, novel, psikologi, komunikasi. Kurangnya kesempatan untuk mengenyam bangku Pendidikan dan membuat kehidupan ekonomi rendah tidak harus membuat warga kehilangan kesempatan untuk meningkatkan keterampilan berpikir, membaca, menulis, atau keterampilan lain yang dibutuhkan untuk mengembangkan sekelompok masyarakat yang mandiri secara kualitas. Target khusus yang ingin dicapai yaitu: (1) pengenalan jenis dan kegunaan aneka ragam jenis buku; (2) pengenalan system pinjam balik buku; (3) terbentuknya perpustakaan masjid secara fisik; (4) pengesahan dan serah terima perpustakaan kepada DKM dan warga; (5) laporan kemajuan pinjam buku balik atau pembacaan buku ditempat.

Manajemen Komplain dalam Pelayanan Publik Perumda Tirta Patriot Kota Bekasi Zona Pelayanan 1 Auliya Rosyad, Muhammad Yusuf; Sjafari, Agus; Maisaroh, Ima
Jurnal sosial dan sains Vol. 5 No. 12 (2025): Jurnal Sosial dan Sains
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsosains.v5i12.32614

Pelayanan publik yang efektif menjadi tuntutan utama bagi lembaga penyedia layanan dasar, termasuk Perumda Tirta Patriot Kota Bekasi sebagai penyelenggara layanan air bersih. Namun, berbagai keluhan seperti air keruh, meteran rusak, informasi penanganan yang tidak jelas, serta lamanya respons komplain menunjukkan masih rendahnya kualitas pelayanan publik. Penelitian ini bertujuan untuk menganalisis pelaksanaan manajemen komplain berdasarkan komponen Tjiptono, yaitu komitmen, visible, accessible, kesederhanaan, kecepatan, dan sumber daya. Penelitian menggunakan pendekatan kualitatif dengan teknik deskriptif melalui observasi lapangan, wawancara mendalam, dan dokumentasi terhadap pelanggan serta pegawai pada Zona Pelayanan 1 Perumda Tirta Patriot. Hasil penelitian menunjukkan bahwa manajemen komplain belum berjalan optimal. Komitmen organisasi dalam memberikan kejelasan waktu penanganan masih lemah, akses dan saluran komplain belum sepenuhnya responsif, serta kecepatan penanganan masalah sering terlambat karena keterbatasan sumber daya manusia. Selain itu, pelanggan masih kesulitan memperoleh informasi yang sederhana dan transparan terkait progres penanganan keluhan. Kondisi ini berdampak pada rendahnya kepuasan pelanggan dan tingginya angka pengaduan dalam tiga bulan terakhir. Penelitian ini menegaskan perlunya perbaikan sistem penanganan komplain melalui penambahan personel, peningkatan pemeliharaan infrastruktur, dan optimalisasi layanan digital agar kualitas pelayanan publik dapat meningkat dan memenuhi harapan masyarakat.

Implementing the Dick and Carey Model in Al-Qur'an Instruction within Out-of-School Majelis Taklim Settings Maisaroh, Ima; Sujanah, Nanah; Hidayat, Sholeh; Asmawati, Luluk; Framanik, Naniek Afrilla; Yuliana, Nina
International Journal of Nusantara Islam Vol 14 No 1 (2026): International Journal of Nusantara Islam
Publisher : UIN Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/ijni.v14i1.48980

Majelis Taklim is a non-formal educational institution that plays a crucial and strategic role in enhancing the community's Qur'an literacy, but is often hindered by the heterogeneity of participants, limited resources, and the lack of a systematic teaching framework. The Dick & Carey model, with its systematic instructional design approach, offers a solution for designing structured and effective Qur'anic learning. This study aims to analyze the application of the Dick & Carey model in learning the Qur'an in Majelis Taklim, identify supporting factors and obstacles, and develop innovative recommendations to optimize the learning process in the digital era. This research uses a qualitative approach with a literature study design collected from various sources such as SINTA indexed journals, books, and official documents through systematic searches on Google Scholar, Publish or Perish and so on. Data analysis was conducted through content analysis techniques, including data reduction, data presentation based on themes, and conclusion drawing, with source triangulation to ensure validity. This research is theoretically useful in enriching the discourse on non-formal religious learning design and provides practical guidance for managers and educators (asatidh) in Majelis Taklim on designing learning integrated with technology. This research concluded that the Dick & Carey Model has proven to be effective with its systematic stages, especially, reinforced by technology such as the Al-Qur'an application and social media. However, it is necessary to first increase knowledge and skills in instructional design, utilize digital platforms, and conduct empirical tests through training the educators.

Intervensi Negara dalam Moderasi Beragama melalui Kebijakan “Kampung Moderasi Beragama”: Bukti dari Kota Serang Maisaroh, Ima; Stiawati, Titi; Mahpudin, Mahpudin
Society Vol 13 No 3 (2025): Society
Publisher : Laboratorium Rekayasa Sosial, Jurusan Sosiologi, FISIP Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/society.v13i3.930

This study examines state intervention in managing religious diversity through the Kampung Moderasi Beragama (KMB) program in Serang City, Banten. Despite the extensive promotion of religious moderation in Indonesia, limited attention has been paid to how such policies operate at the local level and how state formalization reshapes community-based pluralism. Addressing this gap, the study adopts a qualitative exploratory case study involving two urban villages (Kota Baru and Banten Lama) and fifteen key informants drawn from government institutions, religious organizations, and community groups. Data were collected between April and May 2025 through triangulated interviews, focus group discussions, and document analysis. The findings indicate that KMB functions primarily as a state-led process of formalization rather than a grassroots initiative. The dominance of state actors, the limited involvement of non-state groups, and weak intersectoral coordination render the program largely symbolic. Drawing on Althusser’s concept of the Ideological State Apparatus and Tania Murray Li’s notion of rendering technical, this study demonstrates how the state translates complex social relations into bureaucratic projects that promote narratives of harmony while marginalizing the lived realities of pluralism. Theoretically, the study contributes to critical governance scholarship by showing how state-led religious moderation can reproduce ideological control under the guise of tolerance. Practically, it highlights the need for participatory and context-sensitive governance that strengthens local ownership, interfaith collaboration, and cross-sectoral integration, enabling KMB to evolve from a performative initiative into a transformative platform for social cohesion.

Implementing the Dick and Carey Model in Al-Qur'an Instruction within Out-of-School Majelis Taklim Settings Maisaroh, Ima; Sujanah, Nanah; Hidayat, Sholeh; Asmawati, Luluk; Framanik, Naniek Afrilla; Yuliana, Nina
International Journal of Nusantara Islam Vol 14 No 1 (2026): International Journal of Nusantara Islam
Publisher : UIN Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/ijni.v14i1.48980

Majelis Taklim is a non-formal educational institution that plays a crucial and strategic role in enhancing the community's Qur'an literacy, but is often hindered by the heterogeneity of participants, limited resources, and the lack of a systematic teaching framework. The Dick & Carey model, with its systematic instructional design approach, offers a solution for designing structured and effective Qur'anic learning. This study aims to analyze the application of the Dick & Carey model in learning the Qur'an in Majelis Taklim, identify supporting factors and obstacles, and develop innovative recommendations to optimize the learning process in the digital era. This research uses a qualitative approach with a literature study design collected from various sources such as SINTA indexed journals, books, and official documents through systematic searches on Google Scholar, Publish or Perish and so on. Data analysis was conducted through content analysis techniques, including data reduction, data presentation based on themes, and conclusion drawing, with source triangulation to ensure validity. This research is theoretically useful in enriching the discourse on non-formal religious learning design and provides practical guidance for managers and educators (asatidh) in Majelis Taklim on designing learning integrated with technology. This research concluded that the Dick & Carey Model has proven to be effective with its systematic stages, especially, reinforced by technology such as the Al-Qur'an application and social media. However, it is necessary to first increase knowledge and skills in instructional design, utilize digital platforms, and conduct empirical tests through training the educators.

Strategi Dinas Sosial dalam Penanganan Anak Punk di Kota Cilegon Iman, Muhammad; Handayani, Riny; Maisaroh, Ima
PANDITA: Interdisciplinary Journal of Public Affairs Vol. 9 No. 1 (2026): Januari - Juni
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v9i1.439

The punk phenomenon in Indonesia has developed since the 1990s and has become part of the dynamics of urban public space subcultures. In its development, punk children are often confronted with negative stigma as part of street children and social welfare problems, which requires policy responses that are not merely repressive but also rehabilitative. This study aims to analyze the strategy of the Social Service (Dinas Sosial) in handling punk children. The research employs a descriptive qualitative approach. Data were collected through observation, in-depth interviews, and documentation studies. Data analysis was conducted using the Miles and Huberman model, with data validity ensured through triangulation and member checking. The analytical framework refers to Mulgan’s public sector strategy theory, which includes the dimensions of purpose, environment, direction, action, and learning. The findings indicate that the Social Service has established formal objectives and implemented outreach and social rehabilitation programs, supported by coordination with relevant agencies. However, the strategy has not been optimally implemented due to limited continuity of post-intervention assistance, underutilization of shelter facilities, and weak evaluation and policy learning mechanisms in responding to the high mobility characteristics of punk children. This study recommends strengthening cross-sector collaboration, enhancing continuous assistance, optimizing social rehabilitation facilities, and reinforcing monitoring and policy learning to improve the effectiveness and sustainability of punk children handling.

The Role and Contribution of Inclusiveness of Taklim Assembly, Growing Multicultural, Egalitarian and Religious Society Maisaroh, Ima; Muhyidin , Asep; Jamaludin, Ujang; Jakaria, Jakaria; Burhanuddin
Indonesian Journal of Social Science Research Vol. 6 No. 1 (2025): Indonesian Journal of Social Science Research (IJSSR)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijssr.06.01.10

Majelis Taklim, as a non-formal religious education institution, plays an important role in strengthening social harmony in Indonesia, which is rich in ethnic, religious and cultural diversity. This institution not only spreads Islamic teachings, but also promotes the values of tolerance, equality, and moderate religiosity to build an egalitarian and harmonious multicultural society, amidst the challenges of intolerance and social polarization. This research aims to analyze the role and contribution of Majelis Taklim in fostering an egalitarian and religious multicultural society, as well as its relevance in answering modern challenges such as radicalism and lack of technological literacy. The research uses a qualitative approach with literature analysis of various studies related to Majelis Taklim, such as the works of Jamil et al. (2023)[11], Huda (2016)[6], and Sagala (2019). Data were collected from field research, government regulations, and reports of Majelis Taklim activities in various regions, analyzed thematically to identify its inclusive role and barriers. Research Results: Majelis Taklim, such as Intan Raudah in Garut and Al-Hidayah in Lampung, successfully promote tolerance through interfaith dialogue, socio-economic empowerment, and moderate education, reduce religious-based conflicts, and increase social cohesion. However, challenges such as non-standardized curriculum and low technological literacy need to be addressed through training and innovation. Research Benefits: This research provides practical recommendations to strengthen the role of Majelis Taklim as agents of multicultural education and social harmony, supporting inclusive education policies and equitable community development.

The Long Tradition of Mulud as a Media for Religious Character Education Based on Local Wisdom in Elementary School Extracurricular Activities in Serang City Sujanah, Nanah; Maisaroh, Ima; Muhyidin, Asep; Jamaludin, Ujang
Indonesian Journal of Social Science Research Vol. 6 No. 2 (2025): Indonesian Journal of Social Science Research (IJSSR)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijssr.06.02.12

The Panjang Mulud tradition is a religious cultural heritage of the Banten community, celebrated in conjunction with the Prophet Muhammad's birthday. This research aims to examine the potential of the Panjang Mulud tradition as a medium for religious character education based on local wisdom, particularly in elementary school environments. Using a qualitative literature study approach, this article finds that the values of monotheism, worship, ethics, and Islamic brotherhood contained in the Panjang Mulud tradition are highly relevant for implementation in extracurricular activities. The results show that integrating these values strengthens students' Islamic identity and enriches character education methods. This article recommends cross-party collaboration for optimizing the role of local traditions in shaping students' character

Strategy for Structuring Traditional Markets in The Department Of Trade and Industry Of Serang City (Case Study Of Karangantu Traditional Market) Hudaefah, Hudaefah; Budiati, Ayuning; Maisaroh, Ima
Indonesian Journal of Social Science Research Vol. 6 No. 2 (2025): Indonesian Journal of Social Science Research (IJSSR)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/ijssr.06.02.08

Structuring traditional markets is an important step to improve infrastructure, governance, and the market environment to make it more orderly, safe, clean, and comfortable for traders and buyers. However, efforts to organise traditional markets in Serang City are still not optimal. One of the markets that needs restructuring is Karangantu Market, which is rundown, narrow, with minimal facilities and poorly maintained. The purpose of this research is to explain the Strategy for Structuring Traditional Markets in the Department of Trade and Industry of Serang City (Case Study of Karangantu Traditional Market). This research uses the theory (Rangkuti, 2021), namely IFAS and EFAS matrix analysis and SWOT matrix analysis consisting of strengths, weaknesses, opportunities, and threats. The results showed that the structuring strategy carried out was not optimal and there was no selection of the right strategy to support the success of market structuring. Therefore, it is recommended that the Department of Trade and Industry of Serang City improve the basic facilities of Margaluyu Market as a relocation location, re-evaluate the relocation location based on accessibility and market potential, conduct integrated and firm supervision and arrangement of street vendors, and develop Karangantu Market into a clean, healthy, and environmentally friendly green market in order to increase the competitiveness of traditional markets

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