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All Journal Al-Mustashfa JESI (Jurnal Ekonomi Syariah Indonesia) Taqaddum : Community Service Journal Proceeding International Conference on Islamic Economics Community Services
Rahma, Tri Inda Fadhila
Universitas Islam Negeri Sumatera Utara
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Other

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Analysis of Customer Service Strategy for Bank Syariah Indonesia KCP Medan Sukaramai in Improving Excellent Service to Customers Sitohang, Misbah; Rahma, Tri Inda Fadhila
JESI (Jurnal Ekonomi Syariah Indonesia) Vol 13, No 2 (2023)
Publisher : Universitas Alma Ata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21927/jesi.2023.13(2).245-257

Abstract

This study aims to analyze the customer service strategy of Bank Syariah Indonesia KCP Medan Sukaramai in improving excellent service to customers. This study uses a qualitative approach and SWOT data analysis techniques, namely strengths, weaknesses, opportunities, and threats. This research shows that BSI KCP Medan Sukaramai's customer service improving excellent service must pay attention to strategic factors. Strategic factors in terms of strengths (strengths) are using polite language, performing services quickly and precisely, and the ability to remember. Meanwhile, in terms of weaknesses, the network, banking system, and bank image are only intended for the Muslim community. So this strength must be utilized to be able to reach the opportunities that exist, namely that the bank is in an area that is easily accessible by the public because it is passed by public transportation and also Sharia business principles which do not limit customers based on their religion. Weaknesses must be minimized to avoid threats, which the BSI KCP Medan Sukaramai office is close to a private bank, namely Bank Muamalat, which has the potential to be a choice for the community if the service received at BSI KCP Medan Sukaramai is not as expected and people's habits are still frequent. transactions in conventional banks are also a further threat
Optimizing Taste Perception to Increase Purchasing Decisions at “Warung Nenek” Rahma, Tri Inda Fadhila; Dharma, Budi; Pane, Nurdyanti Choirunnisa; Herlin, Annisa Rahmah
Taqaddum: Community Service Journal Vol 2, No 1 (2024): Taqaddum: Community Service Journal
Publisher : Universitas Islam Negeri Sumatera Utara

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Abstract

The rapid growth of the culinary sector has created a highly competitive environment, compelling businesses to innovate and implement strategies to attract and retain customers. This study focuses on Rumah Makan Nenek, a popular dining spot near the State Islamic University of North Sumatra, known for its distinctive flavors and affordable prices. Despite its appeal, the restaurant faces challenges from an increasing number of dining options around the campus. Taste perception, a crucial factor in consumer purchasing decisions, plays a significant role in customer satisfaction and loyalty. This research employed Deep Interviews to gather detailed consumer feedback on taste perceptions and used Education and Training methods to enhance flavor quality and restaurant management. Additionally, Collaboration methods were applied to boost the restaurant's visibility. The findings reveal that a thorough understanding of taste perception is essential for maintaining high customer satisfaction and optimizing sales. Strategies recommended include focusing on ingredient quality, innovating recipes, conducting regular staff training, and utilizing social media for marketing. Ensuring a positive overall dining experience, including friendly service and a comfortable atmosphere, is vital for building customer loyalty and attracting new patrons. The study highlights the importance of integrating taste with other factors such as service quality and ambiance to sustain and grow in a competitive market.
Fiqh Muamalah Review of the Object of Akad (E-Commerce) on Defective Goods Anggraini, Cut; Rahma, Tri Inda Fadhila; Atika, Atika
Al-Mustashfa: Jurnal Penelitian Hukum Ekonomi Syariah Vol 10, No 1 (2025)
Publisher : UIN Siber Syekh Nurjati Cirebon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24235/jm.v10i1.20753

Abstract

This study examines the application of Fiqh Muamalah to buying and selling practices in e-commerce, with a focus on the seller's responsibility for defective goods. Using a qualitative method through literature review and normative analysis, the research draws upon scholarly works, journal articles, and relevant Islamic legal sources. The study aims to provide a conceptual framework that aligns Islamic commercial ethics with contemporary online transaction practices. The findings reveal that e-commerce transactions can be considered valid under Fiqh Muamalah if they fulfill essential sharia principles, including justice (‘adl), honesty (ṣidq), and transparency (bayān). The use of Salam and Istishna’ contracts is permissible provided the object of sale is clearly defined, halal, and free from gharar (uncertainty). Furthermore, the study highlights the relevance of khiyār al-‘ayb (option due to defect) and khiyār al-syarth (conditional option) as Islamic legal mechanisms that offer fair resolutions in cases involving defective products. This research supports the growth of sharia-compliant digital commerce by offering practical, jurisprudential solutions and emphasizing key ethical values—trust, accountability, and consumer protection—to promote fair, transparent, and sustainable e-commerce in line with Islamic principles.Keyword: Muamalah Fiqh; Contract Objects; E-Commerce; Defective Goods.  
Economic Empowerment of Islamic Boarding Schools: Is It Possible? Yuni, Ika  Darma; Syahriza, Rahmi; Rahma, Tri Inda Fadhila; Sarah, Fitria
Proceeding International Conference on Islamic Economics Community Services (ICIECS) Vol 2 (2024): Proceeding International Conference on Islamic Economics Community Services
Publisher : Universitas Islam Negeri Sumatera Utara

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Abstract

Pesantrens is the oldest educational institutions in Indonesia are developing very quickly and becoming more modern. Attention to Pesantrens is growing in the educational aspect but also in the economic sector. Pesantrens are expected to be independent and empower their potential to increase the economy of Pesantrens and society, including the Al Fauzi Fadilah Amal Foundation Tahfidz Qur'an Pesantren. This research aims to determine and analyze forms of community economic empowerment through Pesantrens. This research is qualitative research. Data of research was carried out by means of observation, interviews and documentation. Data was analyzed by means of triangulation, member check, audit partial, and expert opinion. The results of the research show that Pesantrens have carried out empowerment but have focused more on the education sector, namely by providing free learning opportunities to students who are economically disadvantaged. Meanwhile, in the economic sector, Pesantrens have not yet maximized empowerment due to several factors, namely the age of Pesantrens which are still new, the assets owned by Pesantrens are not yet optimal to finance Pesantren operations, the financing network from Bank Indonesia also cannot be accessed properly, strengthening school web applications is also still not optimal
Co-Authors Anggraini, Cut Atika, Atika Dharma, Budi Herlin, Annisa Rahmah Pane, Nurdyanti Choirunnisa Sarah, Fitria Sitohang, Misbah Syahriza, Rahmi Yuni, Ika  Darma