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All Journal Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Go-Integratif : Jurnal Teknik Sistem dan Industri PRODUKTIF: Jurnal Kepegawaian dan Organisasi
Wicaksono, Erwin
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Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Industrial & Manufacturing Engineering Social Sciences

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Implementasi Electronic Customer Relationship Management menggunakan Metode Framework of Dynamic berbasis Web Wicaksono, Erwin; Fauziah, Fauziah; Hidayatullah, Deny
Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Vol 5, No 4 (2021): JTIK
Publisher : KITA Institut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jtik.v5i4.226

Abstract

The purpose of this study is to build soft devices for electronic customer relationship management (e-CRM) with the Framework of Dynamic method which will facilitate customer relationship management that can help relationships between stores and customers so that customers can enjoy and feel comfortable with the store services that can eventually be formed. In implementing this software, the author uses the system development lifecycle (SDLC) method then produces a web-based e-CRM prototype with PHP programming languages and MySQL DBMS. This e-CRM prototype has been tested in terms of verification, validation, and prototype testing. To design this system Use Cases, ERD, LRS, Class Diagrams, and Sequence Diagrams are used. From the test results, it can be seen that the e-CRM prototype has been successful and is in accordance with the planning objectives. The result of this Marketplace Design is as a forum to make it easier for shop owners in the field of Building Materials and the like to market the products they have here.Keywords:e-CRM, Framework of Dynamic CRM, Customer, System Development Life Cycle.
Strategi Peramalan dan Pengendalian Persediaan Suku Cadang di Industri Pengolahan dan Importir Kayu Lapis Amallynda, Ikhlasul; Wicaksono, Erwin
Go-Integratif : Jurnal Teknik Sistem dan Industri Vol. 5 No. 01 (2024): Go-Integratif : Jurnal Teknik Sistem dan Industri
Publisher : Engineering Faculty at Universitas Singaperbangsa Karawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35261/gijtsi.v5i01.12005

Abstract

PT. XYZ is a plywood product manufacturer and exporter. Currently, spare parts inventory management is still done intuitively based on data about previous periods' spare parts needs. As a result, when spare components are required, there is sometimes a shortage. Spare parts inventory management is a challenging subject because it necessitates a quick response to limit damage time and the risk of production machine part obsolescence. Furthermore, spare parts have a distinct demand pattern in which demand does not arise at the same time every time and has a large variance. As a result, it can be classified as intermittent or lumpy demand. So, in this study, spare parts inventory control will be explored, beginning with the classification of spare parts using the ADI-CV approach. The simple moving average approach, single exponential smoothing, Croston's method, Syntetos-Boylan approximation (SBA), and Montecarlo simulation are used to estimate the need for spare components. The performance of forecasting systems is compared by taking five metrics of accuracy into account: A-MAPE, ME, and MSE. The periodic review approach will be used to calculate a safety stock, reorder point, and optimal order quantity based on the results of the best forecast of demands.
Analysis of Competence, Discipline, Organizational Culture, and Environment's Impacts on Work Productivity Wicaksono, Erwin
PRODUKTIF: Jurnal Kepegawaian dan Organisasi Vol. 2 No. 1 (2023): PRODUKTIF: Jurnal Kepegawaian dan Organisasi
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jko.v2i1.85

Abstract

Good performance support from each employee through work attitudes and behavior will be able to produce productivity high, so that the goals of the company will be more easily achieved and well realized. This study aims to examine the effect of competence, discipline, organizational culture and work environment on the work productivity of PT. Armaz Insan Mandiri. This type of research uses quantitative descriptive statistical methods by distributing questionnaires, analyzing and processing them with statistical methods using SPSS version 26. The population in this study are all employees at PT. Armaz Insan Mandiri, totaling 140 people and taking research samples by means of simple random sampling to employees aged between 21-40 years as many as 104 respondents. The results of the study simultaneously related to the influence of competency, discipline, organizational culture and work environment variables on the work productivity of employees of PT. Armaz Insan Mandiri concluded that there is a positive and significant effect of competency, work discipline and organizational culture simultaneously on work productivity
Co-Authors Deny Hidayatullah Fauziah Fauziah Ikhlasul Amallynda