Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Sinomika Journal: Publikasi Ilmiah Bidang Ekonomi dan Akuntansi
Nengsih, Sri Rahayu
Unknown Affiliation
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Pelatihan Dan Motivasi Kerja Terhadap Kualitas Pelayanan Yang Di Mediasi Kompetensi Pegawai Pada Kantor Samsat Upt Pendapatan Wilayah Kabupaten Gowa Nengsih, Sri Rahayu
SINOMIKA JOURNAL: Publikasi Ilmiah Bidang Ekonomi dan Akuntansi Vol. 5 No. 1 (2026): May
Publisher : CV. Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/sinomika.v5i1.2891

Abstract

Purpose – This study aims to analyze the effect of training and work motivation on service quality with employee competence as a mediating variable, in order to identify the main factors in improving public service quality through the development of employee capacity. Method – This study employed a quantitative approach with an associative design. Data were collected using questionnaires with a total sampling technique and analyzed using SEM-PLS to test the validity, reliability, and relationships among variables. Results/Findings – The results indicate that training and work motivation have a positive effect on employee competence and service quality. Employee competence also significantly affects service quality and serves as a mediating variable in this relationship
Co-Authors