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Peran Ombudsman RI Perwakilan Provinsi Bali Dalam Pengawasan Pelayanan Publik Di Dinas PUPR Kota Denpasar Selfi Budi Helpiastuti; Agus Suharsono; Luh Gede Dewi Sari Astiti
Jurnal Administrasi dan Kebijakan Publik Vol 8 No 2 (2023): Oktober 2023
Publisher : Laboratorium Administrasi Publik FISIP Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/jakp.8.2.254-264.2023

Abstract

Public services in Indonesia are often in the spotlight in society, especially in maladministration actions carried out by public service providers. Such as an increase in reports of alleged maladministration received by the Ombudsman of the Republic of Indonesia in Bali Province. Where in this report the agency that received the highest report was the Department Public Works Service in Denpasar City. With reports of alleged maladministration from the public, it is felt that there is a need for a role from an institution authorized to supervise public services, such as the Ombudsman Institute of the Republic of Indonesia. The purpose of this study is to conduct an analysis regarding the role of the Indonesian Ombudsman Representative of the Province of Bali in supervising public services at the Department Public Works Service in Denpasar City. This study uses a post-positivism approach with descriptive qualitative analysis. The results obtained are the role of the Indonesian Ombudsman Representative for the Province of Bali which is divided into 2 dimensions, namely prevention of maladministration with the sub-dimensional assessment of compliance with public service standards and community participation as well as the report completion dimension with the report completion procedure sub- dimension and the number of completed reports. The Ombudsman of the Republic of Indonesia for the Province of Bali succeeded in carrying out all of these dimensions in the supervision carried out by the Public Works and Public Housing Office of the City of Denpasar
PENGEMBANGAN KOMPETENSI PEGAWAI PROVINSI JAWA TENGAH MELALUI IMPLEMENTASI JATENG CORPORATE UNIVERSITY Agus Suharsono
JURNAL LITBANG PROVINSI JAWA TENGAH Vol 20 No 2 (2022): Jurnal Litbang Provinsi Jawa Tengah
Publisher : Badan Riset dan Inovasi Daerah Provinsi Jawa Tengah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36762/jurnaljateng.v20i2.934

Abstract

Article 203 of Government Regulation 17 of 2020 concerning Amendments to Government Regulation Number 11 of 2017 concerning the Management of civil servant/Pegawai Negeri Sipil (PNS) stipulates that employee competency development is carried out through an integrated learning system approach or Corporate University. Provincial Government of Central Java already has Central Java Corpu, but the number of employees who have attended training is only 3%, because the training is carried out classically at BPSDM, even though every employee has the right to take part in competency development for a minimum of twenty hours of training, so it is necessary to develop an appropriate design with the benchmark of the Ministry of Finance Corpu. This study used a descriptive approach by means of library research and analyzed logically-inductively. The results of the study indicate that it is advisable to make a Governor's Regulation concerning Central Java Corpu which regulates that its characteristics are: relevant, applicable, impactful, and accessible; using the 70-20-10 model of learning; developed using the ADDIE model; and built knowledge management.