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All Journal Jurnal Transformatika Sistemasi: Jurnal Sistem Informasi JOURNAL OF APPLIED INFORMATICS AND COMPUTING JOURNAL OF INFORMATION SYSTEM MANAGEMENT (JOISM) Jurnal Sosial dan Teknologi JUSTIN (Jurnal Sistem dan Teknologi Informasi) Melek IT: Information Technology Journal
Frobenius, Arvin Claudy
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Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice

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Journal : JOURNAL OF APPLIED INFORMATICS AND COMPUTING

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User Interface Evaluation of the Sumber Alam Ekspres Application Using the Heuristic Evaluation Method Frobenius, Arvin Claudy; Kurniawan, Rizki Candra
Journal of Applied Informatics and Computing Vol. 9 No. 3 (2025): June 2025
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v9i3.9285

Abstract

The Sumber Alam Ekspres mobile application is designed to facilitate users in booking bus tickets. Since its launch in December 2020, the app has garnered over 35,000 downloads, averaging 48 downloads per day. Currently, it holds a rating of 4.1 out of 5 on the Google Play Store. User reviews—207 in total—reveal various complaints, particularly regarding mismatched information, malfunctioning features, and unintuitive interface design. To investigate these issues, a usability evaluation was conducted using the Heuristic Evaluation Method with 20 respondents representing different user types and statuses. The evaluation revealed that only one usability principle—Visibility of System Status—achieved a high score (69%). Six heuristics received moderate ratings: Match Between System and the Real World (62.5%), User Control and Freedom (56.5%), Consistency and Standards (53.5%), Error Prevention (52.5%), Recognition Rather Than Recall (59.5%), and Aesthetic and Minimalist Design (63.5%). Meanwhile, three heuristics were rated low: Flexibility and Efficiency of Use (42%), Help Users Recognize, Diagnose, and Recover from Errors (37%), and Help and Documentation (38%). These findings highlight specific areas for improvement in the user interface, particularly in providing adequate guidance, improving efficiency, and ensuring a more intuitive user experience.
Co-Authors D, Yayang Akbar Fathony, Zamzam Hakim, Muhammad Irvan Hutabriandari, Oktaviana Wulan Jeki Kuswanto Khamzah , Khaerul Kharomadhona, Nurdini Khoirunnisa, Nur Andini Kurniawan, Rizki Candra Kusumaningrum, Andi Sutra Majid, Ammar Waly Pramuji, Oktario Ronny Rifda Faticha Alfa Aziza Saputra, Eko Rachmat Slamet .H Satheno, Gabriel Christian Ilham Shonta, Angga Arindra Wibowo, Danang Saputro wisnu yudo untoro, wisnu