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All Journal OPERATION EXCELLENCE: Journal of Applied Industrial Engineering Syntax Literate: Jurnal Ilmiah Indonesia Journal of Environmental Science and Sustainable Development
Rouli, Juliana
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Humanities Decision Sciences, Operations Research & Management Education Energy Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : journal of environmental science and sustainable development

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THE INFLUENCES OF PERCEIVED USEFULNESS AND ONLINE SOCIAL NETWORK ATTRIBUTE ON THE INTENTIONS TO SEEK AND SHARE INFORMATION ON INDONESIA’S SMART CITY DIGITAL PLATFORM Rouli, Juliana
Journal of Environmental Science and Sustainable Development Vol. 4, No. 1
Publisher : UI Scholars Hub

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Abstract

The high population and density of cities in Indonesia raise a number of urban problems that require creative and innovative solutions. One of the steps taken by the municipal government is to implement the concept of smart city, one of which is by utilizing information and communication technology (ICT). The municipal government applies ICT by creating websites and applications to provide a variety of city information and municipal government services to all residents that can also be shared on their online social network. However, it is not clear whether the residents perceive that the provided information is useful and whether the intentions to seek and share information from smart city platform are influenced by the perceived usefulness of the information and the citizen’ online social network attributes. Hence, this study was conducted with the aim to analyze the effect of the perceived usefulness of smart city information and social network attributes (number of ties and diversity of ties) on intention to seek and share information on smart city websites and applications in cities in Indonesia. The data were collected using a survey method, involving 1,161 respondents in 8 major cities in Indonesia, namely Jakarta, Bandung, Surabaya, Semarang, Medan, Makassar, Denpasar, and Banjarmasin. The survey results were analyzed using partial least square structural equation modeling (PLS-SEM), and it is concluded that the perceived usefulness of smart city information and the residents’ online social network attributes have positive and significant effects on the intention to seek information and intention to share information on smart city websites and apps.
EXAMINING THE INFLUENCES OF CITIZEN FACTORS ON THE COCREATION BEHAVIORS OF ONLINE PUBLIC SERVICES IN A SMART CITY Kusumastuti, Ratih Dyah; Nurmala, Nurmala; Rouli, Juliana
Journal of Environmental Science and Sustainable Development Vol. 9, No. 1
Publisher : UI Scholars Hub

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As smart cities increasingly rely on digital platforms to deliver public services, citizen participation becomes essential for ensuring effective and sustainable service delivery. However, limited research has examined which citizen-related factors drive co-creation behaviors in smart city contexts, particularly in emerging economies. This study aims to investigate the factors that influence the co-creation behaviors of online public services in five smart cities in Indonesia through the city’s digital platform and online social network (OSN). This study analyzes whether citizen factors, namely, perceived benefits over the city and OSN friends, trust in the city and OSN friends, and self-efficacy, affect co-creation behaviors leading to citizen satisfaction. A survey with 1009 respondents was conducted in Jakarta, Bandung, Semarang, Surabaya, and Denpasar, and the collected data were analyzed using covariancebased structural equation modelling. The results show that perceived benefit from OSN friends is the dominant factor that affects co-creation behaviors, which in turn affects citizen satisfaction. These findings highlight the critical role of OSN in fostering co-creation and suggest that integrating online public services with OSN can enhance service quality and citizen satisfaction.
Co-Authors Batubara, David Perkasa Nurmala Nurmala Pradana, Dimas Eka Ratih Dyah Kusumastuti