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All Journal Jurnal Ilmiah Universitas Batanghari Jambi Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan NUSANTARA : Jurnal Ilmu Pengetahuan Sosial JURNAL PUBLISITAS Jurnal Darma Agung Riwayat: Educational Journal of History and Humanities
Rosadi, Barkah
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Efektivitas Sosialisasi dan Edukasi Aman Bencana (BPDB) Jawa Barat Mulyadi, Mulyadi; Rosadi, Barkah; Rumiasari, Mia
Jurnal Publisitas Vol 10 No 1 (2023): Oktober
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM), Sekolah Tinggi Ilmu Sosial dan Ilmu Politik (STISIPOL) Candradimuka Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37858/publisitas.v10i1.380

Abstract

This research seeks to delineate the process of disseminating information and educating individuals by the West Java Regional Disaster Management Agency (BPBD) regarding disaster management and assess the effectiveness of these efforts. This is a qualitative study that employs a descriptive approach. The data were collected through observations, interviews, and documentary research. By applying Nakamura's theory, which comprises five key indicators encompassing goal attainment, efficiency, satisfaction of the target audience, responsiveness to customers, and system maintenance, we can draw conclusions about the training. The research findings lead to the conclusion that the socialization and education efforts related to disaster management by the West Java Regional Disaster Management Agency (BPBD) have been executed in accordance with their established plans and objectives. Furthermore, the influence of these socialization and education endeavors conducted by the West Java Regional Disaster Management Agency (BPBD) in the realm of disaster management can be deemed highly effective.
Analisis peran kompetensi karyawan dan kualitas layanan rumah sakit dalam peningkatan kepuasan pasien Hartati, Leni; Istikomah, Istikomah; Rosadi, Barkah
Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Vol. 4 No. 12 (2022): Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan
Publisher : Departement Of Accounting, Indonesian Cooperative Institute, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (314.364 KB) | DOI: 10.32670/fairvalue.v4i12.2037

Abstract

Advances in digital technology today have brought significant changes in various aspects, especially in the health care industry business. The purpose of this study was to examine the effect of employee competence and the quality of hospital services on patient satisfaction in hospitals in the city of Bandung. This research was conducted in a hospital in the city of Bandung using a sample of 90 patients. The data was then analyzed using a multiple regression analysis approach using SPSS 25 software. The results of this study indicate that partially and simultaneously the variables of employee competence and service quality have a significant influence on patient satisfaction. Based on the results of the coefficient of determination obtained a value of 87.9%. These results indicate that the two variables studied, namely employee competence and service quality have a high enough influence in influencing patient satisfaction at Bandung City Hospital.
PENGARUH PENGAWASAN OLEH CAMAT DAN DISIPLIN KERJA TERHADAP KINERJA PEGAWAI DI KANTOR KECAMATAN BALEENDAH KABUPATEN BANDUNG Kartamuhari, Tb. M. Subuh; Rosadi, Barkah
JURNAL DARMA AGUNG Vol 31 No 4 (2023): AGUSTUS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Darma Agung (LPPM_UDA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46930/ojsuda.v31i4.3080

Abstract

Tujuan penelitian ini adalah untuk mengetahui dan menganalisis Pengaruh Pengawasan oleh Camat dan Disiplin Kerja Terhadap Kinerja Pegawai di Kantor Kecamatan Baleendah Kabupaten Bandung. Metode yang digunakan dalam Penelitian ini adalah metode deskriptif melalui pendekatan kuantitatif. Populasi dalam penelitian ini sebanyak 46 orang yang terdiri dari seluruh pegawai di Kecamatan Baleendah Kabupaten Bandung dengan perincian 30 orang pegawai staf dengan status Pegawai Negeri Sipil dan sebanyak 16 orang unsur Pimpinan. Pengawasan Camat kurang efektif dengan memperoleh total skor 3016 dengan rata- rata 3,28. Disiplin kerja pegawai berjalan dengan kurang baik. memperoleh total skor 2317 dengan rata- rata 3,13. Kinerja pegawai sudah cukup baik. memperoleh total skor 1046 dengan rata- rata 3,55. Pengaruh pengawasan oleh Camat dan disiplin kerja terhadap kinerja pegawai di Kantor Kecamatan Baleendah Kabupaten Bandung sebesar 80,56% sedangkan sisanya 19,44% dipengaruhi oleh variabel lain yang tidak diteliti oleh peneliti.
The Effect of Company Reputation and Customer Experience on Customer Loyal Behavior Citylink Indonesia Kurhayadi, *Kurhayadi; Rosadi, Barkah; Yusuf, Muhammad; Saepudin, Aep; Asmala, Tuti
Riwayat: Educational Journal of History and Humanities Vol 5, No 2 (2022): Agustus 2022, History, Learning Strategy, Economic History and Social Knowledge
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v5i2.28848

Abstract

The goal of this study is to see how the VIP customer research object at Citylink Indonesia Airlines affects customer loyalty. So according research on the impact of customer experience on regular customers, patrons who receive a positive are more likely to return for another purchase, more likely to recommend the business to friends, and less inclined to shift to competitors. According to the findings of this study, customer experience management factors play an important role in business competitiveness. Emotional experiences, according to the literature, play an important role in customer loyalty to a company's brand. This finding is in accordance with the study's findings that airline image and service quality have a significant influence on customer behavioral intentions. Because a brand's experience includes a consumer's subjective experience and behavior, customer experience is related to customer loyalty. The airline's image, trust, and additional services all contribute to the overall expertise. Customers whohave a happy impression and thus be willing to repurchase the service.
Pengaruh Koordinasi Terhadap Efektivitas Kerja di Dinas Pangan dan Pertanian Kota Cimahi Purnama, Indra; Rosadi, Barkah; Istikomah, Istikomah
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 1 (2024): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i1.4143

Abstract

In an organization, good coordination is needed with regard to the abilities and expertise of employees, so that by itself the employee's duties can be carried out properly with full responsibility. That way it will create job satisfaction and give effect to the work effectiveness of each employee. One of the most important organizational components is coordination and work effectiveness. In an effort to achieve work effectiveness, the Food and Agriculture Office of the City of Cimahi has tried various efforts which basically cover four management functions, namely planning, organizing, implementing and supervising. The four management functions are carried out by the Food and Agriculture Service of Cimahi City with the aim of integrating the efforts of each individual and work unit within the Service in order to achieve the expected goals. The research objective was to find out the effect of coordination on work effectiveness in the Food and Agriculture Service of Cimahi City. Quantitative research methods were used in this study where employees of the Cimahi City Food and Agriculture Service became the population with a sample of 78 people. The technique used is simple linear regression analysis. The results obtained in this study were obtained by analysis of the coefficient of determination test known that the R-Square coefficient value was 0.836 or 83.6%, so it can be concluded that the effect of the independent variable, namely coordination on work effectiveness in the Food and Agriculture Service of Cimahi City, was 0.836 or 83.6% . In addition, the remaining 16.4% was influenced by other factors that were not present in this study.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MASYARAKAT PADA SAMSAT KELILING WILAYAH KABUPATEN BANDUNG I RANCAEKEK Muhtar, Soleh; Rosadi, Barkah; Yusuf Alhadihaq, Muhammad
NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Vol 10, No 6 (2023): NUSANTARA : Jurnal Ilmu Pengetahuan Sosial
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jips.v10i6.2023.3080-3086

Abstract

Tujuan penelitian ini adalah mengetahui seberapa besar pengaruh kualitas pelayanan terhadap kepuasan masyarakat yang menggunakan fasilitas SAMSAT Keliling Wilayah Kabupaten Bandung I Rancaekek. Populasi penelitian ini adalah seluruh objek wajib pajak kendaraan di samsat wilayah Kabupaten Bandung I Rancaekek yaitu sebanyak 266.444. Sampel yang digunakan dalam penelitian ini berjumlah 100 responden masyarakat yang menggunakan jasa Samsat Keliling. Metode analisi data yang digunakan adalah kuantitatif deskriptif  dan analisis regresi sederhana dengan alat bantu SPSS versi 25. Metode survai deskriptif adalah suatu metode penelitian yang mengambil sampel dari suatu populasi dan menggunakan kuesioner sebagai alat pengumpulan data. Dalam penelitian ini data dan informasi dikumpulkan dari responden dengan menggunakan kuesioner atau angket. Hasil dari penelitian ini menunjukan bahwa pengaruh kualitas pelayanan terhadap kepuasan masyarakat bersifat positif. Artinya, kualitas pelayanan berpengaruh terhadap kepuasan masyarakat secara signifikan.
Co-Authors Aep Saepudin Hartati, Leni Istikomah Istikomah Kartamuhari, Tb. M. Subuh Kurhayadi, *Kurhayadi Muhammad Yusuf Muhtar, Soleh Mulyadi Mulyadi Purnama, Indra Rumiasari, Mia Tuti Asmala Yusuf Alhadihaq, Muhammad