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All Journal Annals of Management and Organization Research Annals of Human Resource Management Research
Forozandeh, Mohammad
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Identifying and prioritizing the advantages of implementing blockchain technology in public-private enterprises Forozandeh, Mohammad
Annals of Management and Organization Research Vol. 7 No. 2 (2025): November
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i2.2621

Abstract

Purpose: Identifying and prioritizing the benefits of implementing blockchain technology in public-private enterprises. Research Methodology: A comprehensive literature review on this topic revealed a variety of benefits associated with the implementation of blockchain technology. These identified benefits were then presented to experts for prioritization through the use of the DEMATEL questionnaire, leading to the development of the DANP decision matrix. Results: The benefits were systematically ranked, resulting in the prioritization of tracking, security, and sustainability. Regarding the importance of the identified benefits, the experts ranked "Improving the Quantity and Quality of Services" as the most important and highest-priority benefit of implementing blockchain technology. Conclusions: Implementing blockchain technology has many important benefits for public-private companies. Limitations: Due to the research timeframe and limited interactions, only a few organizations and a medium number of personnel were examined. Contribution: Recommendations are provided for the effective application of blockchain technology to managers of public-private enterprises. This research offers valuable insights into the key benefits and priorities for implementing blockchain technology in state-owned companies. These findings can inform strategic decision-making and guide the effective adoption of this transformative technology.
Optimizing the Banking Service System Using Queue Theory, Fuzzy DEMATEL and TOPSIS Approach: Case Study Forozandeh, Mohammad
Annals of Human Resource Management Research Vol. 2 No. 2 (2022): September
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v2i2.1035

Abstract

Purpose: This paper aimed to improve and optimize the overall performance of the banking service system using queue theory in various activities whilst maximizing profits. Research Methodology: Based on previous literature and interview with related experts, the initial status of the banking system is analyzed as well as the methodologies of queue theory. The data was analyzed to modeling queuing systems for understanding queuing behavior using Wittness Software for simulation. Different queuing strategies will be implemented using the waiting time to find the most efficient solution and the optimized result is concluded. Result: In this paper, the performance of the banking system is investigated and improved by the queuing theory. The sensitive analysis approach will provide new solutions for the optimization of the bank queuing, which could later be implemented for better banking performance. Based on the results obtained, the recommended method produces the best customer satisfaction and maximizes profits. The results of the paper enable decision-makers to obtain useful results with enough knowledge of the behavior of the system. Limitation: This research only described the Iranian bank system. There is different limitation regarded as external factors that varies from one banking system to another and many works are needed to further combat the problems faced by the banking sectors. Contribution: The results are a guideline for managers or decision makers and help them shorten cycle time and to save costs, and resolve problems. It also serves as a useful base for researchers to expand further research concerning the problems of the banking system in other organizations.
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