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Rohmial , Rohmial
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Economics, Econometrics & Finance Social Sciences

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Pengaruh Etika dan Kompetensi terhadap Kinerja Pegawai pada Kantor Kecamatan Sematang Borang Kota Palembang Rohmial , Rohmial
Jurnal Keuangan dan Bisnis Vol. 19 No. 2 (2021): Jurnal Keuangan dan Bisnis Volume 19 No. 2, Edisi Oktober 2021
Publisher : Catholic University Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (451.532 KB) | DOI: 10.32524/jkb.v19i2.295

Abstract

The objectives of this study are 1). to examine the effect of ethics on employee performance atthe Sematang Borang District Office. 2). to test the effect of employee competence onemployee performance at the Sematang Borang District office, 3). to examine the effect ofethics and employee competence on employee performance at the Sematang Borang Districtoffice. This research was conducted on 31 employees at the Sematang Boran sub-districtoffice in Palembang City using a questionnaire. A questionnaire consisting of Ethicalvariables and employee competence as independent variables and employee performance asthe dependent variable. This study uses simple regression analysis and multiple linearregression to see which variables are more influential and the size of the contribution of eachvariable in influencing performance. It is hoped that this research will contribute toemployees regarding the importance of ethics and competence in serving the community, sothat employee performance is maximized. The results of this study indicate that the variablesof ethics and employee competence have a significant effect on the performance of employees at the Head Office of Sematang Borang, Palembang City.
Pengaruh Kualitas Pelayanan Dan Kepuasan Terhadap Loyalitas Pelanggan Wifi Indihome PT. Telekomunikasi Indonesia Wilayah Sumatera Selatan Rohmial , Rohmial
Jurnal Keuangan dan Bisnis Vol. 20 No. 2 (2022): Jurnal Keuangan dan Bisnis Volume 20 Nomor 2 Oktober 2022
Publisher : Catholic University Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (477.783 KB) | DOI: 10.32524/jkb.v20i2.598

Abstract

The purpose of this study to examine the effect of service quality and satisfaction on customer loyalty P.T. IndiHome. The test was conducted on 83 people with non-probability sampling technique, while the sampling used incidental sampling using the Slovin formula. Calculations The analysis technique was performed using normality test, t test, F test, multiple linear regression and determination test. The results of this study indicate the quality of service and satisfaction is good but still need to improve the speed and accuracy in handling customer complaints. Simultaneously service quality and satisfaction have a positive and significant effect on customer loyalty at PT Telekomunikasi Indonesia (WITEL) South Sumatra, where the calculated F value  with a significant value .   Keywords: Service Quality, Satisfaction, Customer Loyalty.
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