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FAKTOR-FAKTOR PENYEBAB TINGGINYA TINGKAT GUGAT CERAI DI KECAMATAN PAYUNG SEKAKIKOTA PEKANBARU ", Halimah; Kadarisman, Yoskar
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 2, No 2: WISUDA OKTOBER 2015
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

The research was done in the district town pekanbaru a foot umbrella. in order to determine factors causing the high rate of divorce in pekanbaru. Problems in this study were (1) Anyone who does divorce in the district town pekanbaru a foot umbrella (2) what are the factors causing the high rate of divorce.This research is quantitative descriptive, however, to complement and strengthen the data analysis researchers also conducted a qualitative analysis of the respondents, so the analysis will be undertaken more perfect. population in this study were widows who exist in the district town pekanbaru a foot umbrella which amounted to 165 people. Then the sampling technique used was simple random sampling (simple random) that 36 people out of a population of 165 people. To collect the data the researchers used in-depth interviews with respondents, literature study, and documentation. Based on the research results can be concluded that the factors causing the high rate of divorce in the district town city pekanbaru a foot umbrella is (1) domestic violence as many as 16 cases (44.44%), (2) infidelity as much as 9 cases (25%), ( 3) the economy as much as 7 cases (14.44%), and (4) the intervention of a third party (parents) as much as 4 cases (11.12%).Key word : the factor divorce, confuse claim, and religious courts 1 Pekanbaru.
PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP LOYALITAS PELANGGAN PADA PT. BANK RIAU KEPRI CABANG UTAMA PEKANBARU HALIMAH "; Seno Andri
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 2, No 2: WISUDA OKTOBER 2015
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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The aim of this research is to analyze the implementation of Customer Relationship Management and customer loyality of PT. Bank Riau Kepri Pekanbaru Main Branch and see its effects. Results of the study concluded that the implementation of CRM in PT. Bank Riau Kepri Pekanbaru Main Branch that includes dimension of direct sales, direct customer relationship, customer segmentation for ssales and service, and build-to-order production. have been rated good overall. Customer loyality of PT. Bank Riau Kepri Pekanbaru Main Branch that is seen from the dimension of re-purchase on a regular basis, refer to other consumers, and the desireremains a customer are also rated high. The results of data analysis through SPSS programs, CRM has a strong connection to the customer's loyalitas. CRM provide variable positive and significant influence on the customer loyality on variable PT. Bank Riau Kepri Pekanbaru Main Branch, which means that if the variable is improved then the CRM will also cause an increase of the customer loyality.Keyword: customer relationship management, customer loyality, Bank Riau Kepri
Co-Authors Seno Andri Yoskar Kadarisman