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p-Index From 2020 - 2025
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All Journal Asia Pacific Journal of Management and Education
Lee, Jia Ying
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Education Languange, Linguistic, Communication & Media Other

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The Impact of Global Trends on Organization and Customer Satisfaction Chin, Ming Hooi; Kee, Daisy Mui Hung; Kong, Rui Yang; Lee, Jia Ying; Yee, Jia Hui; Bhardwaj, Shelly; Chaudhary, Pratima; Pandey, Rudresh
Asia Pacific Journal of Management and Education (APJME) Vol 3, No 2 (2020): July 2020
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (188.711 KB) | DOI: 10.32535/apjme.v3i2.851

Abstract

The study aims to examine the impact of global trends on "MakeMyTrip" company as well as its customer satisfaction. The study has been done with the help of information provided on the company's websites, people's personal experiences, various hypotheses, and some statistical data. Surveys are also done to collect data from customers about their hospitality experiences and satisfaction. The findings and results which are based on the facts provided by customers and organization website suggested that the global trend does give a significant impact on organization and customer satisfaction. The study is aimed to provide ideas and solutions for organizations based on the impacts shown.
The Impact of Global Trends on Organization and Customer Satisfaction Chin, Ming Hooi; Kee, Daisy Mui Hung; Kong, Rui Yang; Lee, Jia Ying; Yee, Jia Hui; Bhardwaj, Shelly; Chaudhary, Pratima; Pandey, Rudresh
Asia Pacific Journal of Management and Education (APJME) Vol 3, No 2 (2020): July 2020
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/apjme.v3i2.851

Abstract

The study aims to examine the impact of global trends on "MakeMyTrip" company as well as its customer satisfaction. The study has been done with the help of information provided on the company's websites, people's personal experiences, various hypotheses, and some statistical data. Surveys are also done to collect data from customers about their hospitality experiences and satisfaction. The findings and results which are based on the facts provided by customers and organization website suggested that the global trend does give a significant impact on organization and customer satisfaction. The study is aimed to provide ideas and solutions for organizations based on the impacts shown.
Co-Authors Bhardwaj, Shelly Chaudhary, Pratima Chin, Ming Hooi Kee, Daisy Mui Hung Kong, Rui Yang Pandey, Rudresh Yee, Jia Hui