Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal E-JRM
Pratama, Yongki
Unknown Affiliation
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analisis Governance Support Dan Kompetensi SDM Terhadap Kualitas Pelayanan Dalam Keberlanjutan Usaha Cafe Sawah Pratama, Yongki; Rizal, Mohammad; Hardaningtyas, Ratna Tri
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 13 No. 02
Publisher : UNIVERSITAS ISLAM MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract This research aims to investigate the impact of Governance support  and human resource (HR) competence on service quality in sustaining the business of Cafe Sawah. A descriptive quantitative approach was employed to present the data gathered from questionnaires given to 60 participants, using a saturated sampling method that included all employees at Cafe Sawah. The data were analyzed through multiple regression analysis, showing that both Governance support  and HR competence significantly influence service quality at Cafe Sawah when considered together. However, individually, Governance support  showed a positive but not significant effect, while HR competence had a positive and significant effect on service quality. The study suggests that Cafe Sawah’s management should focus on improving employee training programs to promote active participation and gather feedback on the governance system. Keywords: Cafe Sawah, Government Support, HR Competency, Service Quality
Co-Authors Mohammad Rizal, Mohammad Ratna Tri Hardaningtyas, Ratna Tri