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All Journal JURMATIS : Jurnal Manajemen Teknologi dan Teknik Industri Prosiding Temu Ilmiah Nasional Guru
Nurhayati, Aan
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Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Other

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PENERAPAN MODEL PROBLEM BASED LEARNING DENGAN METODE PEER TEACHING UNTUK MENINGKATKAN PEMAHAMAN LIMIT FUNGSI ALJABAR Nurhayati, Aan
Prosiding Temu Ilmiah Nasional Guru Vol. 15 No. 1 (2023): TING XV 2023
Publisher : Fakultas Keguruan dan Ilmu Pendidikan (FKIP), Universitas Terbuka

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Abstract

This study was motivated by the low understanding of students in learning mathematics on the limit material of algebraic functions. The learning process that occurs is less effective with the existence of students who have low absorption of learning materials. To overcome the low student understanding of the limit material of algebraic functions, a problem-based learning model with peer teaching was applied. The type of research used is classroom action research (PTK) using 2 cycles, each cycle consisting of 1 meeting. The research stages consist of planning (palnning), action (action), observation (observation), and reflection (reflection). The results of the research that has been done, it can be concluded that, the application of problem-based learning model with peer teaching method to improve the understanding of the limit of algebraic function in class XI MIPA 1 SMA Negeri 1 Sobang. This is evidenced by the acquisition of increased student understanding through learning outcomes in the form of written test assessment results. The acquisition of an increase from cycle 1 meeting 1 from 51.35% to 70.05% cycle 1 meeting 2. Cycle 2 meeting 1 from 70.05% to 84.65% in cycle 2 meeting 2.
Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan dengan Mediasi Kinerja Manajemen di Perusahaan Jasa Transportasi (GOJEK) Anidia, Tisna; Nurhayati, Aan; Septia, Calista Nur; Akbar, Muhammad Ali
JURMATIS (Jurnal Manajemen Teknologi dan Teknik Industri) Vol. 8 No. 1 (2026): January
Publisher : Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/jurmatis.v8i1.6320

Abstract

This study aims to examine the effect of Service Quality on Customer Satisfaction with the mediation of Management Performance in a transportation service company (Gojek). The research problem addressed is whether service quality has a direct and indirect effect on customer satisfaction, and how the role of quality management contributes to this relationship. Since the population is considered infinite, the sample size was determined using Lemeshow's formula, resulting in 96 respondents. This study uses a quantitative approach with mediation regression analysis based on the method proposed by F. Hayes, involving active users of Gojek services as respondents. The results show that Service Quality significantly influences Customer Satisfaction, both directly and through the mediation of Quality Management Performance. The indirect effect value of 0.5209 with a confidence interval of [0.3889–0.6733] confirms the significance of the mediation. These findings indicate that improving service quality must be supported by an effective management system in order to have a maximal impact on customer satisfaction.
Co-Authors Anidia, Tisna Muhammad Ali Akbar, Muhammad Ali Septia, Calista Nur