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All Journal Journal of Social Science and Business Studies Seroja Husada: Jurnal Kesehatan Masyarakat
Manik, Maggie Juntiven
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Dentistry Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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Analisis Survei Kepuasan Pasien Rawat Inap Dengan Metode Sistem Informasi Manajemen Rumah Sakit (SIMRS) Dalam Upaya Mutu Layanan di Rumah Sakit Manik, Maggie Juntiven; Saputri, Agnes Ratna
Seroja Husada: Jurnal Kesehatan Masyarakat Vol. 1 No. 6 (2024): Seroja Husada: Jurnal Kesehatan Masyarakat
Publisher : Seroja Husada: Jurnal Kesehatan Masyarakat

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Abstract

This study aims to conduct a literature review related to the analysis of inpatient patient satisfaction surveys using the Hospital Management Information System (SIMRS) method as a tool to improve service quality in hospitals. Patient satisfaction surveys are an important instrument in assessing the quality of services provided by hospitals. Through the implementation of SIMRS, the process of collecting, processing, and analysing survey data can be done more efficiently and accurately, thus providing quick and relevant feedback for management decision-making. The literature reviewed included various studies on SIMRS implementation and its impact on improving service quality, particularly in terms of inpatient satisfaction. The review showed that the use of SIMRS contributed to improvements in various aspects of service, such as responsiveness to patient complaints, management of service time, and transparency of medical information. SIMRS also enables better monitoring and evaluation of service quality indicators, supporting continuous improvement in the hospital. Overall, this literature review concludes that the integration of patient satisfaction surveys with SIMRS is an effective approach to improving quality of care in hospitals. SIMRS implementation can accelerate the quality improvement process, improve operational efficiency, and ultimately significantly improve patient satisfaction.
Analysis of Human Resources Competence in the Digital Era As Staff Qualifications and Education in Quality Improvement at Kartika Husada Hospital in 2023 Saputri, Agnes Ratna; Manik, Maggie Juntiven
Journal of Social Science and Business Studies Vol. 2 No. 4 (2024): JSSBS
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jssbs.v2i4.108

Abstract

The purpose of this study was to analyze the level of human resource (HR) competency in supporting hospital management information systems, and to understand the qualifications and impacts of the digital era on HR performance, including management strategies for facing structural transformation and work culture in the digital industry. This study employs a qualitative, descriptive exploratory approach to investigate the correlation between job satisfaction, hospital service quality, and HR competency. This method uses semi-structured interviews and open-ended questionnaires to collect data from human resources at the hospital, as well as from ten families of patients who have completed treatment. This study also collected secondary data through documents such as company profiles and websites. The researcher acted as a "key instrument" in the study, focusing on an in-depth understanding of service quality, job satisfaction, and HR competency in the context of the hospital. HR competency in the digital era affects job satisfaction and service quality, as evidenced by the expertise, nature, and motivation of good doctors and nurses, so that the quality of service provided to patients is better. The job satisfaction felt is caused by healing, compensation, and praise, so that doctors and nurses provide better service quality to patients. The results of the study indicate that the research model is acceptable. Competence of digital-era human resources, as demonstrated by education and competence, good and appropriate human resources, and better patient services, influences the quality of hospital services.
Co-Authors Saputri, Agnes Ratna