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All Journal LEBAH Journal of Social Science and Business Studies Seroja Husada: Jurnal Kesehatan Masyarakat
Manik, Maggie Juntiven
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Analisis Survei Kepuasan Pasien Rawat Inap Dengan Metode Sistem Informasi Manajemen Rumah Sakit (SIMRS) Dalam Upaya Mutu Layanan di Rumah Sakit Manik, Maggie Juntiven; Saputri, Agnes Ratna
Seroja Husada: Jurnal Kesehatan Masyarakat Vol. 1 No. 6 (2024): Seroja Husada: Jurnal Kesehatan Masyarakat
Publisher : Seroja Husada: Jurnal Kesehatan Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to conduct a literature review related to the analysis of inpatient patient satisfaction surveys using the Hospital Management Information System (SIMRS) method as a tool to improve service quality in hospitals. Patient satisfaction surveys are an important instrument in assessing the quality of services provided by hospitals. Through the implementation of SIMRS, the process of collecting, processing, and analysing survey data can be done more efficiently and accurately, thus providing quick and relevant feedback for management decision-making. The literature reviewed included various studies on SIMRS implementation and its impact on improving service quality, particularly in terms of inpatient satisfaction. The review showed that the use of SIMRS contributed to improvements in various aspects of service, such as responsiveness to patient complaints, management of service time, and transparency of medical information. SIMRS also enables better monitoring and evaluation of service quality indicators, supporting continuous improvement in the hospital. Overall, this literature review concludes that the integration of patient satisfaction surveys with SIMRS is an effective approach to improving quality of care in hospitals. SIMRS implementation can accelerate the quality improvement process, improve operational efficiency, and ultimately significantly improve patient satisfaction.
Analysis of Human Resources Competence in the Digital Era As Staff Qualifications and Education in Quality Improvement at Kartika Husada Hospital in 2023 Saputri, Agnes Ratna; Manik, Maggie Juntiven
Journal of Social Science and Business Studies Vol. 2 No. 4 (2024): JSSBS
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jssbs.v2i4.108

Abstract

The purpose of this study was to analyze the level of human resource (HR) competency in supporting hospital management information systems, and to understand the qualifications and impacts of the digital era on HR performance, including management strategies for facing structural transformation and work culture in the digital industry. This study employs a qualitative, descriptive exploratory approach to investigate the correlation between job satisfaction, hospital service quality, and HR competency. This method uses semi-structured interviews and open-ended questionnaires to collect data from human resources at the hospital, as well as from ten families of patients who have completed treatment. This study also collected secondary data through documents such as company profiles and websites. The researcher acted as a "key instrument" in the study, focusing on an in-depth understanding of service quality, job satisfaction, and HR competency in the context of the hospital. HR competency in the digital era affects job satisfaction and service quality, as evidenced by the expertise, nature, and motivation of good doctors and nurses, so that the quality of service provided to patients is better. The job satisfaction felt is caused by healing, compensation, and praise, so that doctors and nurses provide better service quality to patients. The results of the study indicate that the research model is acceptable. Competence of digital-era human resources, as demonstrated by education and competence, good and appropriate human resources, and better patient services, influences the quality of hospital services.
Kenali, Cegah, dan Akses: Edukasi Penyakit Tidak Menular serta Alur Pelayanan Kesehatan bagi Masyarakat Desa Warunggunung Diana, Tyra Septi; Nelwetis, Nelwetis; Manik, Maggie Juntiven; Yosianda, Kristiana Ratu; Meirelliza, Reiva
Lebah Vol. 19 No. 3 (2026): January: Pengabdian
Publisher : IHSA Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/lebah.v19i3.514

Abstract

Kegiatan Pengabdian kepada Masyarakat (PkM) ini bertujuan untuk meningkatkan pengetahuan dan kesadaran masyarakat mengenai faktor risiko serta pencegahan Penyakit Tidak Menular (PTM), sekaligus memperkuat pemahaman tentang alur pelayanan kesehatan dan mekanisme penggunaan BPJS Kesehatan. Kegiatan dilaksanakan pada tanggal 10 Desember 2025 di Desa Warunggunung, Kecamatan Warunggunung, Kabupaten Lebak, bekerja sama dengan Puskesmas Kecamatan Warunggunung. Metode pelaksanaan meliputi ceramah interaktif, diskusi, dan pemeriksaan kesehatan gratis berupa tes tekanan darah dan kadar gula darah. Sebanyak 71 peserta mengikuti kegiatan ini, didominasi oleh kelompok dewasa akhir dan lansia (89,2%), dengan mayoritas berprofesi sebagai ibu rumah tangga (91,9%). Hasil pemeriksaan menunjukkan 84,5% peserta memiliki tekanan darah di atas normal, dan sebagian memiliki kadar gula darah ≥100 mg/dL yang mengarah pada pra-diabetes dan diabetes mellitus. Hasil pre-test dan post-test menunjukkan adanya peningkatan pengetahuan dari 67,5% menjadi 98,7%, menandakan keberhasilan kegiatan dalam meningkatkan literasi kesehatan masyarakat. Edukasi BPJS juga meningkatkan pemahaman peserta terhadap sistem rujukan berjenjang dan hak serta kewajiban peserta jaminan kesehatan. Kegiatan ini dinilai efektif dalam mendorong masyarakat untuk melakukan pemeriksaan rutin di Puskesmas, menerapkan pola hidup sehat, serta memanfaatkan BPJS secara optimal. Dengan hasil tersebut, kegiatan ini diharapkan menjadi model berkelanjutan dalam penguatan literasi kesehatan dan akses layanan kesehatan di wilayah semi-perkotaan.
Co-Authors Diana, Tyra Septi Meirelliza, Reiva Nelwetis, Nelwetis Saputri, Agnes Ratna Yosianda, Kristiana Ratu