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All Journal Jurnal Ilmiah Ekonomi Islam
Permana, Dwi Arya
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Economics, Econometrics & Finance Social Sciences

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Pengaruh Kualitas Pelayanan Dan Produk Terhadap Kepuasan Nasabah Di Bank Syariah Indonesia KCP Jayapura Abepura Provinsi Papua Permana, Dwi Arya
Jurnal Ilmiah Ekonomi Islam Vol 10, No 1 (2024): JIEI : Vol.10, No.1, 2024
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jiei.v10i1.11364

Abstract

This study aims to analyze the effect of product quality and service quality on customer satisfaction. This research was conducted at Bank Syariah Indonesia Sub-Branch Office Jayapura, Abepura, Papua Province. The sample in this study was customers of Bank Syariah Indonesia Sub-Branch Office Jayapura Abepura Papua Province, totaling 80 respondents. This research is quantitative and data analysis technique using SPSS. The results of this study show that the variable of service quality has a significant effect and the variable of product quality has a significant effect on customer satisfaction. Keywords: Service Quality, Quality Product, Customer Satisfactions, SPSS.
Pengaruh Kualitas Pelayanan Dan Produk Terhadap Kepuasan Nasabah Di Bank Syariah Indonesia KCP Jayapura Abepura Provinsi Papua Permana, Dwi Arya
Jurnal Ilmiah Ekonomi Islam Vol. 10 No. 1 (2024): JIEI : Vol.10, No.1, 2024
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jiei.v10i1.11364

Abstract

This study aims to analyze the effect of product quality and service quality on customer satisfaction. This research was conducted at Bank Syariah Indonesia Sub-Branch Office Jayapura, Abepura, Papua Province. The sample in this study was customers of Bank Syariah Indonesia Sub-Branch Office Jayapura Abepura Papua Province, totaling 80 respondents. This research is quantitative and data analysis technique using SPSS. The results of this study show that the variable of service quality has a significant effect and the variable of product quality has a significant effect on customer satisfaction. Keywords: Service Quality, Quality Product, Customer Satisfactions, SPSS.
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