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All Journal International Journal of New Media Technology Jurnal ULTIMA InfoSys
Sarungu, Cornelius Mellino
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Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Engineering

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Journal : Jurnal ULTIMA InfoSys

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Stakeholder Analysis Using The Vectorized Salience Model, Enhanced Power-Interest Grid, And Stakeholder Cube Diagrams Sarungu, Cornelius Mellino
ULTIMA InfoSys Vol 15 No 1 (2024): Ultima Infosys : Jurnal Ilmu Sistem Informasi
Publisher : Universitas Multimedia Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31937/si.v15i1.3483

Abstract

Abstract—Stakeholders are parties affected by a project, with both positive and negative impacts. In a project, the expectations of these stakeholders must be managed properly, and a project manager plays an important role in satisfying and balancing the interests that exist between them. The stakeholder analysis process needs to be carried out in detail. It must also be supported by the right tools so that it can reveal new insights that may have been hidden behind the stakeholder data. In this research, two techniques are proposed to increase the acuity of two tools that are often used in the stakeholder analysis process, namely the salience diagram and the power grid diagram. Improvements were made by using vectorization techniques for salience diagrams and applying Gartner's magic quadrant method to power grid diagrams. Both improvements can show more clearly the position of stakeholders in the categorization formed according to the two tools. Of course, this will further assist the project team in determining the right strategy for each stakeholder so that all elements support the project’s success.
Improving the Mie GACOAN Online Food Ordering Application Using the System Usability Scale (SUS) Sarungu, Cornelius Mellino; Hatrinidinar Rasya, Raihannissa; Devina Tiara Maharani, Denta; Alfianto, Royan
ULTIMA InfoSys Vol 16 No 1 (2025): Ultima InfoSys : Jurnal Ilmu Sistem Informasi
Publisher : Universitas Multimedia Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31937/si.v16i1.4132

Abstract

Improvement of the online food ordering application through the System Usability Scale (SUS) method to enhance user satisfaction and streamline the ordering process. Driven by the rapid expansion of online food ordering in Indonesia, this study aims to address long queues and improve customer convenience through optimized digital solutions. Current challenges include delayed ordering processes and limitations in existing application features, such as navigation issues, unclear language, and limited ordering options for dine-in, takeaway, and delivery. The research employs a mixed-methods approach, combining survey and interview data with competitive analysis, to identify critical areas for enhancement. Design improvements focus on user interface (UI) and user experience (UX) to simplify navigation, optimize payment processes, and make language more user-friendly. Initial usability tests resulted in a SUS score of 48, categorizing the application as "poor." After iterative improvements based on Agile Development, the score rose to 70, indicating an "acceptable" level of usability. This research highlights the importance of continuous UI/UX refinement to meet consumer expectations, with recommendations for ongoing updates and professional design involvement to maintain and enhance app performance. Findings suggest that improving usability and functionality can significantly elevate customer satisfaction, positioning online food ordering competitively within the digital food service sector.
Stakeholder Analysis Using The Vectorized Salience Model, Enhanced Power-Interest Grid, And Stakeholder Cube Diagrams Sarungu, Cornelius Mellino
ULTIMA InfoSys Vol 15 No 1 (2024): Ultima Infosys : Jurnal Ilmu Sistem Informasi
Publisher : Universitas Multimedia Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31937/si.v15i1.3483

Abstract

Abstract”Stakeholders are parties affected by a project, with both positive and negative impacts. In a project, the expectations of these stakeholders must be managed properly, and a project manager plays an important role in satisfying and balancing the interests that exist between them. The stakeholder analysis process needs to be carried out in detail. It must also be supported by the right tools so that it can reveal new insights that may have been hidden behind the stakeholder data. In this research, two techniques are proposed to increase the acuity of two tools that are often used in the stakeholder analysis process, namely the salience diagram and the power grid diagram. Improvements were made by using vectorization techniques for salience diagrams and applying Gartner's magic quadrant method to power grid diagrams. Both improvements can show more clearly the position of stakeholders in the categorization formed according to the two tools. Of course, this will further assist the project team in determining the right strategy for each stakeholder so that all elements support the project's success.
Co-Authors Alfianto, Royan Baharizki, Frida Devina Tiara Maharani, Denta Hatrinidinar Rasya, Raihannissa Kamila, Hana Sinaga, Suryaningsih Sugiharto, Via Alviola Utami, Haya Winengku, Audi Martya Putri