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All Journal JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (JHSSB) Jurnal Inovasi Administrasi Negara Terapan
Prastyawan , Agus
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences

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APPLICATION OF ORGANIZATIONAL CULTURE AT THE SIDOARJO TAX SERVICE OFFICE Aufa Anggarda, Achmad; Prastyawan , Agus; Isbandono, Prasetyo
JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS Vol. 1 No. 1 (2021): NOVEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (397.508 KB) | DOI: 10.55047/jhssb.v1i1.42

Abstract

Organizational culture can be applied and becomes strong if every individual involved in an organization participates in supporting the goals contained in the organization. Organizational culture has an important role in the organization. The purpose of this study is to describe the application of organizational culture in the Sidoarjo District Tax Office. The research approach is qualitative research. Data collection techniques using interviews, observation and documentation. And data analysis techniques are data collection, data reduction, data presentation and verification or drawing conclusions so that the data collected is good enough to be used as material for scientific work. The results of the study describe the application of organizational culture in the Sidoarjo Middle Tax Office to apply levels, namely artifacts and creations, values ​​and basic assumptions. In the application of various artifacts and creations such as logos, building architecture, layout, uniforms, organizational structures, working hours and banners. The values ​​applied are the vision and mission, the values ​​of the Ministry of Finance, the Code of Ethics, and the DGT Cultural Program. Organizational culture constraints which consist of problems of external adaptation of organizational culture and problems of internal integration of organizational culture. Suggestions related to the application of organizational culture in the obstacles faced are employees must always improve performance optimization so that in achieving tax revenue that can exceed targets and are not burdened by other employees, then employees must also improve discipline and all employees can use Indonesian because the language expected in the Sidoarjo Middle Tax Office can facilitate the understanding of all employees with the Indonesian language group, namely Indonesian.
Upaya Peningkatan Pelayanan Administrasi Kependudukan Melalui Klampid New Generation (KNG) di Kelurahan Kebraon Kota Surabaya Gultom, Iin Yusniar Alvianda Ningrum; Prastyawan , Agus
Jurnal Inovasi Administrasi Negara Terapan (Inovant) Vol. 1 No. 3 (2023)
Publisher : Universitas Negeri Surabaya

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Abstract

Modernization is a complete change from a traditional society to a more advanced society. Indonesia is implementing modernization, especially in public services such as population administration. One of the solutions offered is a web-based population administration service (online). This is a breakthrough to increase public satisfaction with government performance as well as to optimize information and communication technology. By utilizing this technology, people can be served quickly and easily, anytime and anywhere. The results of this study indicate that the increase in Population Administration Services through Klampid New Generation (KNG) in the Kebraon Village, Surabaya City is measured using Service Standard indicators according to the Minister of State Administrative and Bureaucratic Reform Regulation No. 15 of 2014 concerning Service Standard Guidelines. The preparation, determination and application of Service Standards is carried out by taking into account the following principles: (1) Simple, considered inappropriate because it still has convoluted problems. (2) Participatory, considered appropriate in providing solutions, education, and outreach to the community. (3) Accountable, considered not meeting accountability standards due to lack of information on the requirements provided to the community, but the service is in accordance with SOP and on time. (4) Sustainable, considered sufficient to meet community expectations and services available at the RW hall. (5) Transparency, considered to be sufficiently transparent to the public even though some elderly people have difficulties with technology. (6) Justice, considered appropriate in providing services to the community without discriminating, all receive the same treatment. Conclusions regarding Population Administration Services Through Klampid New Generation (KNG) can be considered good in providing population administration services to the community. It is in accordance with the SOP that has been set, the service is also on time, there is no discrimination and in accordance with service standards. Keywords: Population Administration, Public Service, Klampid New Generation (KNG)
Co-Authors Aufa Anggarda, Achmad Gultom, Iin Yusniar Alvianda Ningrum Prasetyo Isbandono