Article Per Year (5 Year)
p-Index From 2020 - 2025
0.444
P-Index
This Author published in this journals
All Journal Journal of Industrial Engineering & Management Research (JIEMAR) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi)
Fahira, Luwisca
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Journal of Industrial Engineering

 1 
Pengaruh Kualitas Pelayanan dan Promosi Terhadap Kepercayaan Calon Pekerja Migran Indonesia Dengan Perceived Value Sebagai Variabel Intervening: Studi Kasus Pada LPK Bahana Inspirasi Muda Fahira, Luwisca; Syahputra, Syahputra; Madiawati, Putu Nina
Journal of Industrial Engineering & Management Research Vol. 6 No. 4 (2025): August 2025
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.7777/jiemar.v6i4.604

Abstract

Migrant workers play a role as foreign exchange heroes, and the government continues to strive to improve services and protections for them through supportive policies. The demand for labor abroad, especially in Japan, is increasing, creating opportunities for training institutions (LPK) such as Bahana Inspirasi Muda to prepare prospective workers. However, challenges arise regarding the trust of prospective workers in recruitment agencies, which is influenced by the quality of service and promotions conducted. This research aims to explore the impact of service quality and promotion on the trust of prospective migrant workers, as well as the role of perceived value as an intervening variable. The study was conducted at LPK Bahana Inspirasi Muda with 134 respondents who are prospective migrant workers. The method used is quantitative with a Structural Equation Modeling (SEM) - Partial Least Squares (PLS) approach. The results show that service quality and promotion have a positive and significant impact on trust. Additionally, perceived value also serves as a mediator that strengthens the influence of both variables on trust. These findings are expected to contribute to the development of policies and practices in the protection of migrant workers in Indonesia.
Co-Authors Putu Nina Madiawati Syahputra Syahputra