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All Journal Jurnal Komputer, Informasi dan Teknologi
Kalsum , Toibah Umi
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Computer Science & IT Electrical & Electronics Engineering

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Application of the Community Satisfaction Survey (SKM) to the Services of the Bengkulu Province General Bureau, Public Relations and Protocol Using the Servqual Method Darmanto, Robin; Kalsum , Toibah Umi; Arliando , Yode
Jurnal Komputer, Informasi dan Teknologi Vol. 1 No. 2 (2021): Desember
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jkomitek.v1i2.296

Abstract

In an effort to improve service quality, a service satisfaction survey system will be developed by displaying and analyzing data in the form of a questionnaire. Where in this development a computational survey method is implemented, namely the Servqual method which can provide convenience in collecting and analyzing survey questionnaire data. The application of the Community Satisfaction Survey (SKM) to the Services of the Bengkulu Province General Bureau, Public Relations and Protocol was made using the Visual Basic .Net programming language and SQL Server database. This application has applied a method, namely the Servqual Method, where the results of the community satisfaction assessment will be reprocessed to determine the level of community satisfaction with the services provided. The assessment process is divided based on the sections/units in the Bengkulu Province General Bureau, Public Relations and Protocol. The resulting output is in the form of a graph, where if the servqual value is the highest, it can be said that these attributes need to be evaluated for improvement / or in the future to improve the quality of services at the Bengkulu Province General Bureau, Public Relations and Protocol. Based on the tests that have been carried out, it can be concluded that the functionality of the Public Satisfaction Survey (SKM) Application for the Services of the Bengkulu Province General Bureau, Public Relations and Protocol has been running as expected.
Designing A Web-Based Mikrotik Hotspot Server Monitoring Application Hazairin, Farhan; Kalsum , Toibah Umi; Mardiana, Yessi
Jurnal Komputer, Informasi dan Teknologi Vol. 4 No. 1 (2024): June
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/jkomitek.v4i1.1745

Abstract

This research was conducted to build a hotspot network server monitoring system and implement a hotspot network server management system and hotspot network users. In this study using the Experiment research method. In this study, a web-based proxy hotspot server monitoring application was designed. The results of the experiment are then documented to analyze so that the right recommendations are produced for designing a web-based proxy hotspot server monitoring application. From the results of this analysis, conclusions will be drawn about the benefits, functions and advantages of the system that has been built. The results of this study indicate that the web-based proxy hotspot server monitoring application can be applied to hotspot servers on proxy routers, where the test results show that the application can monitor users with the results there is 1 user who is active using user1 login and getting IP address 10.5.50.253 with an uptime of 1 minute 49 seconds. This application will display all users who are using the hotspot network, where the number of users displayed will adjust how many users are currently connected. The hotspot server monitoring application can also monitor the amount of download (RX) traffic of 14.04 MB and upload (TX) of 2.43 MB on the ether1 interface and the amount of download (RX) traffic of 2.44 MB and upload (TX) of 14.47 MB on the ether2 interface. The amount of this traffic depends on the use of the hotspot network by users in the hotspot network. In addition, this application can also monitor hotspot server logs by displaying activities that are happening on the proxy router such as login request activities, IP address requests, login attempts by users and others. This application can also be used for hotspot user management where test results show the application can add and also delete users who can connect to the hotspot network.
Co-Authors Arliando , Yode Darmanto, Robin Hazairin, Farhan Mardiana, Yessi