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All Journal JURNAL REKAYASA KIMIA & LINGKUNGAN SCIENTIA JOURNAL : Jurnal Ilmiah Mahasiswa
Rahmadi, Dicky
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Humanities Chemical Engineering, Chemistry & Bioengineering Economics, Econometrics & Finance Energy Engineering Environmental Science Law, Crime, Criminology & Criminal Justice

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PENGARUH KUALITAS PELAYANAN DAN FASILITAS TERHADAP KEPUASAN TAMU MENGINAP DI HOTEL SAHID BATAM CENTER Rahmadi, Dicky; Hikmah, Hikmah
SCIENTIA JOURNAL Vol 3 No 4 (2021): Volume 3 Nomor 4 2021
Publisher : LPPM Universitas Putera Batam

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Abstract

Customer satisfaction is a condition in which the wishes, needs and expectations of a customer for a service or product, in the hotel industry, one of the determining factors for customer satisfaction is the quality of service and facilities. Good quality service will make customers happy and comfortable, of course it will encourage customers to always use the service again, then good and adequate facilities will give pleasure to customers who use these facilities. The research objective was to determine the effect of service quality and facilities on customer satisfaction staying at Hotel Sahid Batam Center, either partially or simultaneously. Population for this study were guests who stayed at Hotel Sahid Batam Center. The variables used in this study are service quality (X1), facilities (X2) and customer satisfaction (Y). Sampling used nonprobability sampling technique, which usedmethod incidental sampling, so that sample obtained was 149 samples. The method of analyzing data usesmultiple linear regression analysis method with SPSS25. The results of this studyindicate that service quality partially has a significant positive effect oncustomer satisfaction, then facilities partially have a significant positiv eeffect on customer satisfaction. Well as service quality and facilities simultaneously have a significant positive effect on customer satisfaction
ANALYSIS OF WATER QUALITY AND QUALITY STATUS IN ACEH RIVERS BASED ON ENVIRONMENTAL POLLUTION INDEX Rahmadi, Dicky; Machdar, Izarul; Syaubari, Syaubari
Jurnal Rekayasa Kimia & Lingkungan Vol 17, No 2 (2022): Jurnal Rekayasa Kimia & Lingkungan (December, 2022)
Publisher : Chemical Engineering Department, Syiah Kuala University, Banda Aceh, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23955/rkl.v17i2.28865

Abstract

The rapid development of industrialization and urbanization in the world impact increased water pollution. Human activities, such as dam constructions, excessive water consumption, severance of river flows, compaction of riverbanks, and excessive use of riverbed vegetation, disrupt river flow and alter the original hydrological cycle. In response to these conditions, this study aims to analyze water quality and river quality status to set up a watershed environmental management strategy in Aceh Province as a case study. River water quality was analyzed descriptively by comparing the results of laboratory tests with parameters, namely TSS, pH, BOD, COD, DO, total phosphate, nitrate, and fecal coli. These parameters were then transformed into the environmental index (Water Quality Index and Pollution Index). It was found that Water Quality Index (WQI) results are shown from 50 to 70. WQI with the Good category is at Kr. Weh which is in the Central Aceh city. The medium-less type is found in 10 watersheds. The water quality with the category of Less is found at 3 points, namely Kr. Aceh, Cr. Doy, and Cr. Daroy. The quality of the river water in the Aceh region, from upstream to downstream, has decreased in quality with a lightly polluted status based on the Minister of Environment and Forestry of the Republic of Indonesia No. 27 of 2021 for class II.
Co-Authors Hikmah Hikmah Izarul Machdar, Izarul Syaubari Syaubari