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All Journal Jurnal Studi Pemerintahan Humanus: Jurnal ilmiah Ilmu-ilmu Humaniora
Muhamad Ali Embi
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Pengaruh Budaya Kerja Etnik Terhadap Budaya Kerja Keadilan dan Keterbukaan Pns dalam Membangun Masyarakat Madani dan Demokrasi (Studi pada Pemerintah Kabupaten Pasaman Barat) Frinaldi, Aldri; Ali Embi, Muhamad
Humanus Vol 10, No 1 (2011)
Publisher : Pusat Kajian Humaniora FBS Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (207.234 KB) | DOI: 10.24036/jh.v10i1.486

Abstract

Justice and openness are among the values of working culture needed to support the development of civil society and democracy. Justice means that the works done by civil servants should be free from discrimination in any aspects, while openness means everyone who deals with the government offices should get transparent informations about things they deal with. This research aims to analyse the effects of the ethnical working culture to justice and openness in working culture of the civil servants in the Pasaman Barat Administrations. The research finds that ethnical culture tend to influence the civil servants in working justly and openly. To solve the problem, civil servants’ working culture in the government offices needs to change, which can be done by integrating the working culture set by the government with the positive ethnical culture and religious teachings in order to build democratic civil society. Kata kunci : budaya kerja etnik, Pegawai Negeri Sipil, masyarakat madani, demokrasi
BUDAYA KERJA EWUH PAKEWUH DI KALANGAN PEGAWAI NEGERI SIPIL ETNIK JAWA (STUDI PADA KABUPATEN PASAMAN BARAT, PROVINSI SUMATERA BARAT) Frinaldi, Aldri; Ali Embi, Muhamad
Humanus Vol 13, No 1 (2014)
Publisher : Pusat Kajian Humaniora FBS Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (473.318 KB) | DOI: 10.24036/jh.v13i1.4099

Abstract

This research aims to analyze the influence of ethnic work culture ‘ewuh pakewuh’ of civil servant working in the West Pasaman regency. Ethnic work culture ‘ewuh pakewuh’ is someone’s behavior of worrying his/her attitude or remark wiil offend other people. This research used qualitative approach. Informants are selected using purposive sampling of civil servants from Javanese ethnic group who work in West Pasaman administration. The sample are also selected using snowball and convenience/accidental method. The research is conducted in local inspectorate, plantation agency, civil servant agencies, education and training agency, and local secretariat. Informants consist of 2 echelon III officials, 2 echelon IV and 8 staff. Data is interpreted using thick description method; so that the cultural significance of this work ethic can be explored more intensely in order to elaborate deeply the ewuh pakewuh work culture beyond what is visible. The results obtained indicate that the ethnic work culture ewuh pakewuh have positive and negative sides. The positive side shows high appreciation for higher authority, and an effort to respect and implement sincerely the policies made by the authority. However the ewuh pakewuh ethnic work culture discourages the staff to give suggestions and opinions, causing uncritical (nrimo) work culture. A change is needed to encourage them implement less the ewuh pakewuh that leads to ethnic work culture in order to create creative and innovative work culture. This change has to be started by the leaders and staff to establish an egalitarian culture in the working environment of the local goverment agencies.Key words: Ethnic Work Culture, Ewuh Pakewuh, Civil Servants
Influence of Public Service Quality in Citizen Satisfaction (Study in Private Hospital Y in Padang, West Sumatra Province) ALDRI FRINALDI; MUHAMAD ALI EMBI
Jurnal Studi Pemerintahan Vol 6, No 1 (2015): February 2015
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jgp.2015.0008

Abstract

The main problem in public service particularly health care service is the public’s increasing demand for better quality of service. Therefore, hospitals as one of the means of health care providers should be  able to increase public satisfaction. This is important to win the trust of patients and/or families of patients who come for treatment. The lack of patients’ satisfaction in the quality of service in hospitals in Indonesia contributes to the Indonesians’ choice of medical treatment abroad. Therefore, the study aims to determine the influence of quality ofservices provided by the hospital toward patients’ satisfaction. This quantitative research surveyed patients in Hospital Y in Padang city using questionnaire as a research instrument. The population is all the patients and/or families of patients who are served in the hospital during the data collection in the month of May to August 2014. A sample of 100 people was selected using accidental sampling. The collected data were analyzed using frequencies, percentages and averages using SPSS  version16 for windows. Simple linear regression analysis technique was used for data analysis. Location of the study was a private hospital located in the city of Padang, West Sumatra Province, which in this research is referred as privatehospital Y. The results of this study indicates that there is a significant relation between the quality of service to the citizen satisfaction with the regression equation Y = 44.967 + 2.612 X with value of correlation (r) = 0.760, and the influence of quality of service to the public satisfaction in 57.8%. Then the results Achievement Level Respondents (TCR) in the quality of public services obtained a value of 74.8% with quite good category and to the satisfaction of the public to the TCR value of 75.3%with quite good category. It shows the quality of care in hospitals Y must be improved in order to obtain an increase in user satisfaction of the people who became his services. Based on the research findings, researchers suggest the hospital’s policy makers to prioritize the presence of doctors, particularly their punctuality during scheduled appointment as listed in the announcement board. Moreover, the patients expect the doctors to provide sufficient time to explain the diagnosis of the patients  based on their examination.KEYWORDS: Quality of Public Services, Public Satisfaction, Private Hospital
Co-Authors Aldri Frinaldi