Article Per Year (5 Year)
p-Index From 2020 - 2025
0.408
P-Index
This Author published in this journals
All Journal Indonesian Journal of Public Policy Review
Putri, Desi Diana
Unknown Affiliation
Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Quality of Drinking Water Supply Services in Sidoarjo Regency Putri, Desi Diana; Mursyidah, Lailul
Indonesian Journal of Public Policy Review Vol 15 (2021): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (3569.283 KB) | DOI: 10.21070/ijppr.v15i0.1134

Abstract

PDAM Delta Tirta customers expressed complaints that the water does not flow, the water only flows at night, until the water does not flow for several days, and so on. Furthermore, regarding the quantity, the customers complained that the water that came out was small, and for the quality of the water, the customers complained that the water was cloudy yellow to black and smelly. This study aims to describe the quality of drinking water supply services at PDAM Delta Tirta Sidoarjo. The research method used is descriptive qualitative. The data collection techniques obtained are interviews, field observations and documentation. The quality of drinking water supply services at PDAM Delta Tirta Sidoarjo is quite good but needs improvement and improvement in the dimensions of responsiveness. And there are still several obstacles, including the continuity of water flow not being carried out properly, leak sensors are only found in large pipes, cost certainty is disrupted during PSBB during the Covid-19 pandemic, and customer complaints do not receive any follow-up.
Quality of Drinking Water Supply Services in Sidoarjo Regency: Kualitas Pelayanan Penyediaan Air Minum di Kabupaten Sidoarjo Putri, Desi Diana; Mursyidah, Lailul
Indonesian Journal of Public Policy Review Vol. 15 (2021): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v15i0.1134

Abstract

PDAM Delta Tirta customers expressed complaints that the water does not flow, the water only flows at night, until the water does not flow for several days, and so on. Furthermore, regarding the quantity, the customers complained that the water that came out was small, and for the quality of the water, the customers complained that the water was cloudy yellow to black and smelly. This study aims to describe the quality of drinking water supply services at PDAM Delta Tirta Sidoarjo. The research method used is descriptive qualitative. The data collection techniques obtained are interviews, field observations and documentation. The quality of drinking water supply services at PDAM Delta Tirta Sidoarjo is quite good but needs improvement and improvement in the dimensions of responsiveness. And there are still several obstacles, including the continuity of water flow not being carried out properly, leak sensors are only found in large pipes, cost certainty is disrupted during PSBB during the Covid-19 pandemic, and customer complaints do not receive any follow-up.
Co-Authors Lailul Mursyidah