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Fatriyawan, Abdul Aziz
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Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

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PENGARUH ETIKA TERHADAP MUTU PELAYANAN LOKET PENDAFTARAN PASIEN RAWAT JALAN RUMAH SAKIT UNIVERSITAS MATARAM Fatriyawan, Abdul Aziz; Arsi Safitri
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 1 (2022): Nusadaya Journal of Multidiciplinary Studies, July 2022
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i1.5

Abstract

Mataram University Hospital is a hospital belonging to the Ministry of Research and Technology of Higher Education (Kemenristekdikti) which is authorized to the Chancellor of the University of Mataram and has a vision of becoming a superior hospital with comprehensive services and involving multidisciplinary activities to improve the health status of the community by implementing service ethics, especially the section registration counter which is the spearhead of the hospital itself or the first service that is passed by the patient. This research is an analytical observational research, namely research that tries to explore the research data design and uses data sourced from respondents and documentation of the Mataram University Hospital. The sample of this study were 97 respondents who were outpatients at the Mataram University Hospital. Based on the results of research and discussion on the influence of outpatient ethics at the Mataram University Hospital, it has a significant effect on service quality, namely as much as 61.9% individually.
PERANAN LABORATORIUM DALAM PENEGAKKAN DIAGNOSIS DI PUSKESMAS MASBAGIK TAHUN 2022 Dwi Fratika Safitri; Fatriyawan, Abdul Aziz
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 3 (2022): Nusadaya Journal of Multidiciplinary Studies, October 2022
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i3.14

Abstract

The importance of laboratory testing is needed in terms of making a diagnosis. Medical support service laboratories are needed by doctors in diagnosing, monitoring and prognosticating diseases so as to minimize unnecessary treatment or therapy. This study aims to determine the role of the laboratory in establishing a diagnosis at the Masbagik Health Center in 2022. This research method uses descriptive quantitative methods. The population in this study were 97 respondents with accidental sampling technique. The sampling method is by distributing questionnaires to outpatients at Masbagik Health Center.The results of the study were based on the Univariate Analysis Test with a total of 97 people (100.0%) respondents who were used as research samples. There are 56 respondents (57.7%) who underwent laboratory testing, while 41 respondents who did not undergo laboratory testing (42.3%). So from these results it can be seen that Laboratory Testing plays a significant role in establishing a diagnosis, namely > 50% of all respondents.
HUBUNGAN TINGKAT KINERJA PETUGAS DENGAN KEPUASAN PASIEN DI PUSKESMAS MASBAGIK Baiq Weni Wardani; Fatriyawan, Abdul Aziz
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 3 (2022): Nusadaya Journal of Multidiciplinary Studies, October 2022
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i3.16

Abstract

Masbagik Health Center has a good performance, but that does not mean that it has never experienced problems in serving the patients. This study aims to determine the description and influence of the performance of officers at the Masbagik Health Center, East Lombok in 2022. This research uses analytical descriptive research. Data collection was carried out by referring to the questionnaire sheet with a sample of 100 outpatients, the data analysis used was univariate and bivariate analysis. The percentage results obtained that most of the respondents answered good performance of 97 people (97.0%). It is known that respondents who are dissatisfied are 2 people with 3 answer points, a score of 1 is 1 answer and a score of 2 is 2 answers (0.3%). The better the performance of the officers, the higher the value of patient satisfaction.
Co-Authors Arsi Safitri Baiq Weni Wardani Dwi Fratika Safitri