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All Journal PROSIDING SEMINAR NASIONAL International Journal Of Science, Technology & Management (IJSTM)
Rully Andhika
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Aerospace Engineering Agriculture, Biological Sciences & Forestry Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Mechanical Engineering Transportation

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KEPUASAN PASIEN JAMKESMAS TERHADAP KOMUNIKASI TERAPEUTIK PERAWAT DALAM PELAYANAN ASUHAN KEPERAWATAN DI RUANG KENANGA RSUD CILACAP - Kasron; Rully Andhika; Ahmad Kusnaeni
PROSIDING SEMINAR NASIONAL & INTERNASIONAL 2013: PROSIDING KONFERENSI NASIONAL PPNI JAWA TENGAH
Publisher : Universitas Muhammadiyah Semarang

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Abstract

Kualitas pelayanan asuhan keperawatan dapat diukur melalui tingkat kepuasan masyarakat atas pelayanan asuhan keperawatan yang diterima. Kepuasan pasien terhadap pelayanan asuhan keperawatan dapat dipengaruhi oleh banyak faktor, salah satu faktor tersebut adalah komunikasi yang dilakukan oleh perawat. Komunikasi yang dilakukan oleh perawat yang sering disebut dengan komunikasi terapeutik. Tujuan penelitian ini adalah untuk mengetahui Kepuasan Pasien Jamkesmas Terhadap Komunikasi Terapeutik Perawat Dalam Pelayanan Asuhan Keperawatan Di Ruang Kenanga RSUD Cilacap. Penelitian dilakukan bulan Juni sampai dengan Juni 2011, menggunakan metode penelitian kualitatif dan teknik purposive sampling. Jumlah partisipan 5 orang. Analisa hasil penelitian menggunakan teknik pemeriksaan. Hasil penelitian menunjukan bahwa pasien jamkesmas cukup puas (7/10) dan puas (8/10) terhadap komunikasi terapeutik yang dilakukan oleh perawat.Berdasarkan penelitian ini dapat disarankan untuk perawat supaya dapat meningkatkan keterampilan komunikasi terapeutik, dan dilakukan penelitian secara kuantitatif.Kata Kunci: Kepuasan, Jamkesmas, Komunikasi Terapeutik, Perawat
Analysis Of Knowledge Management Maturity Level Based On ISO 30401 And Quality Management System To Reduce The Number Customer Complaints Safira, Nadya; Andhika, Rully
International Journal of Science, Technology & Management Vol. 5 No. 3 (2024): May 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i3.1069

Abstract

This research is carried out by the phenomenon of the increase in the number of customer complaints in the last four years at PT XX, which operates in the field of supplier of products and services in the construction sector. From the results of further research, it was found that there were problems in implementing KM. For this reason, this research aims to measure the Knowledge Management Maturity Level based on ISO 30401 and the quality management system as a strategy for facing global competitive conditions in the future so that leaders can develop effective strategies to reduce loss of organizational knowledge and customer complaints that occur due to lack of knowledge management. This research aims to obtain tools to measure knowledge management maturity in the company that supplies products and services in the construction sector so that management can develop strategies to reduce customer complaints. In several previous studies, knowledge management maturity levels were usually measured in contractor companies to prevent construction failures, but this research was carried out on the company that supplies products and services to contractors. The research methods used include literature studies, expert validation, and questionnaires. The results of this research are ten research sub-variables with 41 indicators as the tools for assessing the knowledge management maturity level. When tested at PT XX, it showed that the knowledge maturity is at level 4, where the organization has managed knowledge well and can be said to be mature. This result is already validated by experts who work in that company.
Co-Authors - Kasron Ahmad Kusnaeni Safira, Nadya