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All Journal International Journal of Tourism and Hospitality in Asia Pasific
Yinjin, Janice Loh
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Humanities

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Impact of Covid-19 Pandemic on DHL Delivery Service Baliyan, Meenu; Gupta, Shashi; Yinjin, Janice Loh; Kee, Daisy Mui Hung; Binti Abu Habsah, Intan Lyana; Zetian, He; Ke, He; Aggarwal, Juhi
International Journal of Tourism and Hospitality in Asia Pasific Vol 5, No 1 (2022): February 2022
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (260.166 KB) | DOI: 10.32535/ijthap.v5i1.1403

Abstract

The COVID-19 pandemic lockdown in the entire world has significantly affected shopping behavior. This study has tried to survey the delivery services provided by DHL which is a world-leading logistics company that provides services from domestic and international parcel delivery. The COVID-19 pandemic has spiked demand for DHL e-commerce and warehouse space due to abnormality within the global supply chain and ensures non-interruption of production. This paper aims to analyze the impact of the COVID-19 pandemic on the DHL Delivery Service. This research would be conducted by gathering secondary data from DHL’s website and several statistical findings. Besides, quantitative analysis researchers would be using primary data. Further study will be carried out by collecting primary data through a questionnaire. A questionnaire survey among e-commerce customers towards their experiences will be used for data collection with an online survey. Researchers tried to reveal the delivery company services. This study provides DHL with valuable insights and guidance on the impact of the COVID-19 pandemic, leading to improved consumer intention.
Impact of Covid-19 Pandemic on DHL Delivery Service Baliyan, Meenu; Gupta, Shashi; Yinjin, Janice Loh; Kee, Daisy Mui Hung; Binti Abu Habsah, Intan Lyana; Zetian, He; Ke, He; Aggarwal, Juhi
International Journal of Tourism and Hospitality in Asia Pasific Vol 5, No 1 (2022): February 2022
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v5i1.1403

Abstract

The COVID-19 pandemic lockdown in the entire world has significantly affected shopping behavior. This study has tried to survey the delivery services provided by DHL which is a world-leading logistics company that provides services from domestic and international parcel delivery. The COVID-19 pandemic has spiked demand for DHL e-commerce and warehouse space due to abnormality within the global supply chain and ensures non-interruption of production. This paper aims to analyze the impact of the COVID-19 pandemic on the DHL Delivery Service. This research would be conducted by gathering secondary data from DHL’s website and several statistical findings. Besides, quantitative analysis researchers would be using primary data. Further study will be carried out by collecting primary data through a questionnaire. A questionnaire survey among e-commerce customers towards their experiences will be used for data collection with an online survey. Researchers tried to reveal the delivery company services. This study provides DHL with valuable insights and guidance on the impact of the COVID-19 pandemic, leading to improved consumer intention.
Co-Authors Aggarwal, Juhi Baliyan, Meenu Binti Abu Habsah, Intan Lyana Gupta, Shashi Ke, He Kee, Daisy Mui Hung Zetian, He