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ANALISIS PENCANTUMAN KLAUSULA BAKU DALAM PERJANJIAN SJ TRAVEL PASS DITINJAU DARI UNDANG-UNDANG NOMOR 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN Dea Vania Utami; A.M. Tri Anggraini
Jurnal Hukum Adigama Vol 2, No 2 (2019): Jurnal Hukum Adigama
Publisher : Fakultas Hukum Universitas Tarumanagara

Standardized clauses have been used since the days of ancient Greece in order to ease the making of agreement. In the era of economic digital has changed many things, including the process of making an agreement. Nowadays we have assumed electronic agreement as a legal covenant. With the existence of electronic agreement, customers cannot negotiate standardized clauses on the agreement anymore. The clauses generally cause more losses rather than profit, it was caused by the traders often utilized the clauses to get more profits and deprive their responsibilities. In practice even though some regulation has become of legal protection from standardized clauses in agreements, there is still a lot agreement that have standardized clauses contradictory with the regulations. One of that agreement is Sriwijaya Air Travel Pass Agreement, which one of the clauses not suitable with the article 18 verse (1) of Law No. 8 of 1999. Which is that clauses causing some disadvantages to the customers. The standardized clause should be eliminated as it opposed with the regulations. Traders obligated to undertake the responsibility of the form of compensation to the consumers.

PERLINDUNGAN HAK KONSUMEN MENGENAI PEMBERLAKUAN TARIF BATAS ATAS DAN BATAS BAWAH JASA ANGKUTAN UDARA BERDASARKAN UNDANG-UNDANG PERLINDUNGAN KONSUMEN NOMOR 8 TAHUN 1999 (DALAM KASUS PENYEDIA LAYANAN LOW COST CARRIER (LCC) MASKAPAI LION AIR) Nava Aprilda Wati; A.M. Tri Anggraini
Jurnal Hukum Adigama Vol 2, No 2 (2019): Jurnal Hukum Adigama
Publisher : Fakultas Hukum Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/adigama.v2i2.6701

In early 2019 there was a very high increase in ticket prices. Ticket prices for domestic routes in Indonesia have not gone down, which is a complaint of consumers and make complaints to government agencies such as BPKN and YLKI. However, this has become the spotlight of the Minister of Transportation, raising the lower limit tariff, but this is actually considered ineffective because it can only protect airlines. This is considered to have violated consumer rights as stipulated in the UUPK. The issue of how the regulations and government policies in terms of tariff determination from the perspective of consumer protection and how the protection of consumer rights regarding the imposition of upper and lower limits of air transport services based on Law No. 8 of 1999. The author conducts research in this issue using normative methods supported by expert interview data. The author analyzes that this problem violates the consumer rights of Article 4 regulated by UUPK and analyzes from the Minister of Transportation Regulation PM 20 of 2019 concerning Procedures and Formulation of Calculation of Tariff Limit for Passengers in Economy Class Services for Scheduled Domestic Commercial Air Transport and Minister of Transportation Decree KM 106 of 2019 concerning the Tariff Limit on Passengers of Economy Class Scheduled Domestic Commercial Air Transport Services. The suggestion that can be given by the writer is that the ministry of transportation should oversee airlines in determining tariffs and services to remain balanced and not to the detriment of consumers.

ANALISIS TANGGUNGJAWAB PELAKU USAHA TERKAIT PEMADAMAN LISTRIK DI DAERAH DKI JAKARTA OLEH PT PERUSAHAAN LISTRIK NEGARA (PERSERO) BERDASARKAN UNDANG-UNDANG REPUBLIK INDONESIA NOMOR 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN Sonya Sonya; A.M. Tri Anggraini
Jurnal Hukum Adigama Vol 2, No 2 (2019): Jurnal Hukum Adigama
Publisher : Fakultas Hukum Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/adigama.v2i2.6920

Some time ago, precisely on August 4, 2019 there was a sudden power outage that occurred in the Jakarta area. Regarding this power outage, consumers from PT. PLN (Persero) has rights that need to be accounted for as producers. How is the responsibility of business actors related to power outages in the DKI Jakarta area by PT. PLN (Persero) based on Law Number 8 of 1999 Concerning Consumer Protection? What legal remedies can be taken by consumers of electricity service users? The research method that I use is Normative accompanied by interviews. The author analyzes that the South Jakarta District Court Judge should see and consider Article 1365 of the Civil Code which explains that every act that violates the law and brings harm to others, obliges the person who caused the loss due to his mistake to replace the loss from the explanation of article above that the South Jakarta District Court Judge should have accepted the petello bello case which was harmed by PT PLN (Persero) which caused losses suffered by petro bello of Rp. 9,200,000. Then Law Number 30 Year 2009 Concerning Electricity Article 29 Paragraphs (1) and (2) which explains that the consumer's rights must be fulfilled by the PLN, but in reality the South Jakarta District Court Judges do not pay attention and do not consider the Article.

PERLINDUNGAN HUKUM ATAS GANTI KERUGIAN PT GRAB TAXI INDONESIA TERHADAP KONSUMEN DEWI MARDIANTI TERKAIT HAK ATAS KENYAMANAN BERDASARKAN UNDANG-UNDANG PERLINDUNGAN KONSUMEN Tara Waty; A.M. Tri Anggraini
Jurnal Hukum Adigama Vol 2, No 1 (2019): Jurnal Hukum Adigama
Publisher : Fakultas Hukum Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/adigama.v2i1.5183

Transportasi online menjadi sarana kebanyakan masyarakat di Indonesia saat ini. Dengan kemudahan yang ada dan cara dan cepat seseorang dapat dengan mudah mengaksesnya. Tidak bisa ditepis bahwa banyak kerugian yang dialami penumpang atau konsumen dan terjadi banyak kasus yang merasa dirugikan akibat moda transportasi online baik dari driver, pelayanan dan belum ada pelindungan dan regulasi khusus dari pemerintah yang mengatur transportasi online ini. Maka dari itu, dari kasus dewi mardianti sebagai konsumen yang dilanggar hak atas kenyamanannya timbul pertanyaan Bagaimana perlindungan hukum atas ganti kerugian PT Grab Taxi Indonesia terhadap konsumen Dewi Mardianti terkait hak atas kenyamanan berdasarkan Undang-Undang Perlindungan Konsumen. Penelitian ini bertujuan untuk menggambarkan dan menganalisis perlindungan hukum atas ganti kerugian PT Grab Taxi Indonesia terhadap konsumen Dewi Mardianti terkait hak atas kenyamanan berdasarkan Undang-Undang Perlindungan Konsumen. Metode yang digunakan penulis adalah metode normatif. Berdasarkan pasal 19 Undang-Undang Perlindungan Konsumen maka pelaku usaha wajib bertanggtung jawab atas kerugian konsumen dan tidak boleh mencantumkan klausula baku untuk pengalihan tanggung jawab sesuai pasal 18. Maka dengan adanya perlawanan ketentuan layanan dan undang-undang, pelaku usaha dalam membuat perjanjian tidak boleh bertentangan dengan undang-undang dan tidak dapat menghindari tanggung jawabnya karena kdudukan driver sebagai mitra adalah setara dengan pelaku usaha yaitu perusahaan grab.

PERLINDUNGAN KONSUMEN PENGGUNA JASA KEUANGAN NON BANK DALAM PERJANJIAN PEMBIAYAAN (CONTOH KASUS: PERUSAHAAN PEMBIAYAAN PT ADIRA FINANCE VS KONSUMEN) Maria Natasya Shelyn; A.M. Tri Anggraini
Jurnal Hukum Adigama Vol 2, No 2 (2019): Jurnal Hukum Adigama
Publisher : Fakultas Hukum Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/adigama.v2i2.6618

At present, consumers can easily have a vehicle with various waivers such as loans with 0% interest, free administration fees, installments with a small down payment and so forth. However, this causes problems, especially when consumers cant continue installment payments which lead to the forced withdrawal of collateral. The problem that the writer raises is how is the responsibility of non-bank financial service business actors in the example of a financing agreement in PT Adira Finance, what is the form of legal protection for consumers of non-bank financial service users if there’s a loss? What legal remedies can consumers of non-bank financial service users do if there’s a loss? The author examines cases with normative research methods. The data obtained by the author is that the finance company may not withdraw collateral without a confiscation letter and the third party who seized the collateral must not be arbitrary, must first obtain a certificate from the Professional Certification Institute. Consumers, as stated in the financing agreement of PT Adira Finance, can only settle disputes either by deliberation and consensus or if they are not able to successfully settle in a district court in the creditor's office area or outside the court through the Alternative Dispute Settlement Institution (LAPS) that has been established by OJK. According to the UUPK, the responsibility that can be given by business actors to the detriment of consumers in this case is compensation for money / goods / services worth the price

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