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All Journal RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL Jurnal Ilmiah Manajemen dan Kewirausahaan MES Management Journal Journal of Creative Student Research Transformasi: Journal of Economics and Business Management Jurnal Manajemen Riset Inovasi Jurnal Ilmiah Dan Karya Mahasiswa Jurnal Kajian Dan Penalaran Ilmu Manajemen Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jurnal Bisnis Inovatif dan Digital Jurnal Ilmiah Manajemen Dan Kewirausahaan
Kifni Yudianto
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Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Social Sciences Transportation

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Journal : Journal of Creative Student Research

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Pengaruh Kualitas Pelayanan dan Jaminan Keselamatan Terhadap Kepuasan Penumpang di Bandar Udara International Juanda Surabaya Muhammad Ikhsan; Kifni Yudianto
Journal of Creative Student Research Vol. 2 No. 4 (2024): Agustus : Journal of Creative Student Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jcsr-politama.v2i4.4228

Abstract

In achieving comfort, security and flight safety, there are several things and requirements that must be considered and fulfilled by airport managers. First, reliable and professional human resources in terms of security, safety and passenger comfort. In this case all airport officers must be able to guarantee the comfort, safety and satisfaction of passengers. This study aims to determine the effect of service quality and safety assurance on passenger satisfaction at Juanda International Airport Surabaya. This research uses quantitative methods. Respondents in this study amounted to 100 passengers at Juanda International Airport Surabaya. Data obtained through offline questionnaire distribution. The data analysis technique uses Multiple Linear Regression Test, T Test, F Test and Coefficient of Determination Test. The results of this study indicate that there is an effect of service quality and safety assurance on passenger satisfaction at Juanda International Airport Surabaya. Evidenced from the results of the T-Test (Partial), it is known that T count is 8.159 and 11.067 with a significance value obtained of 0.01 <0.05, this states that partially the service quality variable has an effect on the passenger satisfaction variable and the results of the F test are known that the results of the f test produce a significance of 0.001 <0.05, which means that service quality and safety assurance have a significant effect on passenger satisfaction. The results of the Coefficient of Determination Test show a result of 58.7% which means that service quality and safety assurance influence passenger satisfaction while the remaining 41.3% is influenced by other factors not examined.
Peran Aviation Security dalam Pengawasan dan Penanganan Dangerous Goods dan Prohibited Item di Bandar Udara Tjilik Riwut Palangka Raya Mia Anjelintina; Kifni Yudianto
Journal of Creative Student Research Vol. 2 No. 5 (2024): Oktober : Journal of Creative Student Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jcsr-politama.v2i5.4322

Abstract

Tjilik Riwut Palangka Raya Airport is the largest airpot in Central Kalimantan Privince. This airport has a runway size of 2,500 x 45cm. this airport is managed by PT.Angkasa Pura II. Aviation Security (AVSEC) based on the regulation of the Director General of Air Transportation with Number: SKEP 2756/XII/2010 concerning procedures for checking the security of passengers,aircraft officers,and luggage transported by aircraft and individuals. Thes purpose of this study is to determine the differences between Security Check Point1 and Security Check Point 2 and to determine the work system of supervision and handling of Dangerous Goods and Prohibited Item at Tjilik Riwut Palngka Raya Airport. This research is a qualitative research with data collection techniques,namely observasion,documentation,and interview. Data analysis techniques used are data collection,data reduction,data presentasion, and drawing conclusions. The results of the research conducted by the researcher showed that there was nosignificant difference between Security Check Point 1 and Security Check Point 2 and the work system of Aviation Security officers was in accordance with existing procedures in the supervision and handling of Dangerous Goods and Prohibited Item.
Co-Authors Ali Akbar Pratama Angelin Cindy Clara Manga’pan Bartholomeus Didan Alfito Dewi Safitri Dinda Putriani Djaelani Susanto Fakhrudin, Arif Fandi, Moh Razif Lilian Megawati Mia Anjelintina Muhammad Ikhsan Putria Prianti Rachman Wibowo, Arief Rossy Nur Intan Damayanti Safarin Dwi Cahyaningrum Sumiyati