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p-Index From 2021 - 2026
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All Journal Asia Pacific Journal of Management and Education
Liew, Phing Shuin
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Education Languange, Linguistic, Communication & Media Other

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The Impact of Covid-19 Pandemic on Consumer Behavior: J&T Express Courier Services in Malaysia and Indonesia Liew, Phing Shuin; Liew, Wei Ning; Lim, Cia Shim; Lin, Jenq Yang; Qonitah, Salwa Inka
Asia Pacific Journal of Management and Education (APJME) Vol 5, No 1 (2022): March 2022
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (203.735 KB) | DOI: 10.32535/apjme.v5i1.1428

Abstract

The Covid-19 pandemic causes people to reduce physical interactions as everyone is encouraged to keep a safe distance to reduce the spreading of the virus. During this pandemic, as cities are locked down, e-commerce has become a trend, and therefore, a delivery company like J&T Express is needed in order to deliver items purchased by customers to their homes. The objective of the study is to find out the impact of the Covid-19 pandemic on consumer behavior towards the intention to use J&T Express services. The data were collected from a survey questionnaire about the consumer behavior in Malaysia and Indonesia towards courier company J&T Express. This study was gathered data from 100 consumers through Google Form. The findings of this research reveal that consumer intention to use the courier services increased during the Covid-19 pandemic.
The Impact of Covid 19 Pandemic on Consumer Behavior Delivery Services in Malaysia and Indonesia Liew, Phing Shuin; Liew, Wei Ning; Lim, Cia Shim; Lin, Jenq Yang; Qonitah, Salwa Inka
Asia Pacific Journal of Management and Education (APJME) Vol 5, No 1 (2022): March 2022
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/apjme.v5i1.1428

Abstract

The Covid 19 pandemic causes people to reduce physical interactions as everyone is encouraged to keep a safe distance to reduce the spreading of the virus. During this pandemic, as cities are locked down, e-commerce has become a trend, and therefore, a delivery company like Delivery Services is needed in order to deliver items purchased by customers to their homes. The objective of the study is to find out the impact of the Covid 19 pandemic on consumer behavior towards the intention to use Delivery services. The data were collected from a survey questionnaire about the consumer behavior in Malaysia and Indonesia towards courier company of Delivery Services. This study was gathered data from 100 consumers through Google Form. The findings of this research reveal that consumer intention to use the courier services increased during the Covid 19 pandemic.
Co-Authors Liew, Wei Ning Lim, Cia Shim Lin, Jenq Yang Qonitah, Salwa Inka