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All Journal Journal of Economic, Bussines and Accounting (COSTING) Jurnal Indonesia Sosial Sains
Pujangga, Akbar Maulana
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The Influence of Service Quality and Trust on Customer Satisfaction in Catering Mbak Daeng Alauddin Tangerang District Pujangga, Akbar Maulana; Pratama, Edo; Kesumawati, Christien Setiya; Al amri, Amaliya Nor
Jurnal Indonesia Sosial Sains Vol. 5 No. 09 (2024): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v5i09.1410

Abstract

Service quality and trust are two major factors determining customer satisfaction, especially in service industries such as catering. Understanding the influence of these two factors is important to improve competitiveness and maintain customer loyalty. This study aims to determine the influence of service quality and trust on partial or simultaneous consumer satisfaction in catering Mbak Daeng Alauddin, Tangerang Regency. The research methods used are descriptive and associative. The population in this study is 350 consumers. The sampling technique with the probability sampling method is proportionate stratified random sampling using the 10% Slovin formula. The sample was obtained as many as 78 respondents. The data analysis method used is multiple regression analysis. The results of the study partially show that the quality of service has a positive and significant effect on customer satisfaction, which can be concluded from the t-count value > t-table (8.932 > 1.99167), the trust has a positive and significant effect on consumer satisfaction, it can be concluded that the t-count value > t-table (6.668 > 1.99167), by simultaneously showing that service quality and trust simultaneously have a positive and significant effect on customer satisfaction can be It was concluded that the value of F-calculated > F-table (48.663 > 2.37).
PENGARUH EMPLOYEE ENGAGEMENT, ORGANIZATIONAL CULTURE, EMPLOYEE MOTIVATION TERHADAP JOB SATISFACTION, JOB COMPETENCE DAN EMPLOYEE PERFORMANCE PADA LEMBAGA SWADAYA MASYARAKAT FEMALE PLUS DI BANDUNG Pujangga, Akbar Maulana; Ardi, Ardi; Sunarjo, Richard Andre
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 6 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/g77cr175

Abstract

Employee performance merupakan faktor utama dalam mencapai tujuan suatu perusahaan. Namun Lembaga swadaya masyarakat female plus di Bandung merasa employee performance tidak mengalami kenaikan yang signifikan sehingga merasa perlu adanya perubahan pengelolaan sumber daya manusla. Tujuan dari penelitian ini yaitu untuk mengetahui pengaruh Employee Engagement, Organizational Culture, Employee Motivation Terhadap Job Satisfaction, Job Competence Dan Employee Performance pada lembaga swadaya masyarakat female plus di bandung. Dalam penelitian ini, metode kuantitatif digunakan untuk menganalisis data dari kuesioner. Kuesioner ini dimodifikasi berdasarkan pertanyaan-pernyataan yang sudah ada dari literatur sebelumnya. Data-data ini dikumpulkan berdasarkan sampel 44 populasi karyawan dan pengambilan sampelnya menggunaan teknik sampel jenuh. Program smart PLS kemudian digunakan untuk menganalisa hasil penelitian. Hasil penelitian ini menunjukan bahwa employee engagement tidak berpengaruh terhadap employee performance, organizational culture berpengaruh positif terhadap employee performance, employee motivation berpengaruh positif terhadap employee performance, employee engagement tidak berpengaruh terhadap job satisfaction, employee engagement tidak berpengaruh terhadap job competence, organizational culture berpengaruh positif terhadap job satisfaction organizational culture berpengaruh positif terhadap job competence, employee motivation berpengaruh positif terhadap job satisfaction, employee motivation berpengaruh positif terhadap job competence, job satisfaction berpengaruh positif terhadap employee performance dan competence berpengaruh positif terhadap employee performance.
Co-Authors Al amri, Amaliya Nor Ardi Ardi Kesumawati, Christien Setiya Pratama, Edo Sunarjo, Richard Andre