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All Journal International Journal of Multidisciplinary Research and Literature (IJOMRAL) Jurnal Pendidikan Ekonomi, Perkantoran, dan Akuntansi
Rizkiani, Nurfathir
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Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Physics Social Sciences Other

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THE EFFECT OF TAXPAYER AWARENESS, QUALITY OF SERVICE, AND TAX PENALTIES ON TAXPAYER COMPLIANCE AT SAMSAT BERSAMA OFFICE IN THE EAST JAKARTA Rizkiani, Nurfathir
International Journal of Multidisciplinary Research and Literature Vol. 1 No. 2 (2022): INTERNATIONAL JOURNAL OF MULTIDISCIPLINARY RESEARCH AND LITERATURE
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (182.588 KB) | DOI: 10.53067/ijomral.v1i2.14

Abstract

This study aims to analyze the effect of taxpayer awareness, service quality, and tax sanctions on taxpayer compliance in paying motor vehicle taxes at the SAMSAT Joint Office of East Jakarta City. The method used in this study is quantitative. The sampling technique is Convenience Sampling. The data analysis technique used is multiple regression analysis. The data collection is done by distributing questionnaires. The results of this study are: 1) taxpayer awareness has a positive and significant effect on mandatory compliance. 2) service quality has a positive and significant effect on mandatory compliance. 3) tax sanctions do not affect taxpayer compliance. 4) Simultaneously, taxpayer awareness, service quality, and tax sanctions positively and significantly affect taxpayer compliance. The value of R square obtained is 0.422, meaning that taxpayer awareness, service quality, and tax sanctions affect 42.2% of taxpayer compliance in paying motor vehicle taxes. In comparison, the remaining 57.8% is influenced by other variables not examined in this study
THE EFFECT OF TAXPAYER AWARENESS, QUALITY OF SERVICE, AND TAX SANCTIONS ON TAXPAYER COMPLIANCE IN THE OFFICE WITH SAMSAT JAKARTA EAST Rizkiani, Nurfathir
Jurnal Pendidikan Ekonomi, Perkantoran, dan Akuntansi Vol. 3 No. 1 (2022): Jurnal Pendidikan Ekonomi, Perkantoran, dan Akuntansi
Publisher : Faculty of Economics and Business, Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/jpepa.0301.06

Abstract

This study aims to analyze the effect of taxpayer awareness, service quality, and tax sanctions on taxpayer compliance in paying motor vehicle taxes at the SAMSAT Joint Office of East Jakarta City. The method used in this research is a quantitative method. The sampling technique is Convenience Sampling. The data analysis technique used is multiple regression analysis. The data was collected by distributing questionnaires. The results of this study are: 1) taxpayer awareness has a positive and significant effect on mandatory compliance. 2) service quality has a positive and significant effect on mandatory compliance. 3) tax sanctions have no effect on taxpayer compliance. 4) Simultaneously taxpayer awareness, service quality, and tax sanctions have a positive and significant effect on taxpayer compliance. The value of R square obtained is 0.422, meaning that taxpayer awareness, service quality, and tax sanctions have an effect of 42.2% on taxpayer compliance in paying motor vehicle taxes. While the remaining 57.8% is influenced by other variables not examined in this study.
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