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p-Index From 2021 - 2026
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This Author published in this journals
All Journal International Journal of Electrical and Computer Engineering International Journal of Islamic Business and Management Review
Ali Ameen
Lincoln University College
Arts Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Social Sciences

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Examining relationship between service quality, user satisfaction, and performance impact in the context of smart government in UAE Ali Ameen; Dawoud Al-Ali; Osama Isaac; Fathey Mohammed
International Journal of Electrical and Computer Engineering (IJECE) Vol 10, No 6: December 2020
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (499.129 KB) | DOI: 10.11591/ijece.v10i6.pp6026-6033

Abstract

Governments attempt to use all forms of information technologies including Internet and mobile computing to be able to transform relationships with citizens. However, there is a clear gap between the indicator of the impact of technology innovation output and government’s vision in UAE (United Arab Emirates). In this regard, investigating the relationship between service quality, user satisfaction, and performance impact may help the government to mark its current progress and milestone achievement. This research proposed a model based on Delone & McLean IS success model by considering the research context. The modeling of structural equations via PLS (Partial least squares) regression was applied to evaluate the model within the context of public sector in the UAE. The data was collected from a sample of 147 employees in public organizations using a questionnaire. Results demonstrated that the quality of service has a significant effect on user satisfaction. In addition, quality of service and user satisfaction positively influences the staff performance. The outcome of this research helps to enhance the understanding of the impact of smart government applications.
Determinant on The Structural Performance of Krisnadwipayana University Lina Tio; Dorris Yadewani; Ali Ameen; Ibrahin Alrajawy
International Journal of Islamic Business and Management Review Vol. 3 No. 2 (2023)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibmr.v3i2.809

Abstract

The rise of knowledge-based technopreneurship has led to significant changes in work and the demands placed on organizations. Organizations are required to become a repository of innovation and nurture and retain talent resources. The primary purpose of this study is to investigate the impact that technological entrepreneurship, process innovation, and administrative innovation have had on the structural performance of Krisnadwipayana University. Students who made use of various smart government services were selected through a process known as random sampling. A total of 700 respondents were asked to participate in the survey, but only 403 did so, yielding a response rate of 57.57%. After removing missing data, outliers, and questionable replies, 372 respondents were evaluated. SmartPLS 3.0 was used to analyze research models using PLS and SEM-VB. The findings of this study add to what is known about technopreneurship in the academic and public sectors. They look at how innovations in technology, processes, and management affect the academic and administrative success of Krisnadwipayana University students.
Co-Authors Dawoud Al-Ali Dorris Yadewani Fathey Mohammed Ibrahin Alrajawy Lina Tio Osama Isaac