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All Journal IAES International Journal of Artificial Intelligence (IJ-AI)
Sofianita Mutalib
Faculty of Computer and Mathematical Science Universiti Teknologi MARA (UiTM)
Computer Science & IT Engineering

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Customer reviews analytics on food delivery services in social media: a review Noor Sakinah Shaeeali; Azlinah Mohamed; Sofianita Mutalib
IAES International Journal of Artificial Intelligence (IJ-AI) Vol 9, No 4: December 2020
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijai.v9.i4.pp691-699

Abstract

Food delivery services have gained attention and become a top priority in developed cities by reducing travel time and waiting time by offering online food delivery options for a variety of dishes from a wide variety of restaurants. Therefore, customer analytics have been considered in business analysis by enabling businesses to collect and analyse customer feedback to make business decisions to be more advanced in the future. This paper aims to study the techniques used in customer analytics for food delivery services and identify the factors of customers’ reviews for food delivery services especially in social media. A total of 53 papers reviewed, several techniques and algorithms on customer analytics for food delivery services in social media are Lexicon, machine learning, natural language processing (NLP), support vector machine (SVM), and text mining. The paper further analyse the challenges and factors that give impacts to the customers’ reviews for food delivery services. These findings would be appropriate for development and enhancement of food delivery services in future works.
Prevalence of hypertension: predictive analytics review Nur Arifah Mohd Nor; Azlinah Mohamed; Sofianita Mutalib
IAES International Journal of Artificial Intelligence (IJ-AI) Vol 9, No 4: December 2020
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijai.v9.i4.pp576-583

Abstract

Hypertension is one of the non-communicable disease (NCD) that is classify as a global health risk with many critical health cases. Malaysia raise the same concern of the increasing NCD health problem. This paper aims to study the techniques used in predictive analytics namely healthcare and identify the factors of prevalence on hypertension. This review would give a better understanding of proper techniques and suggest the technique commonly used in predictive analytics especially for medical data and at the same time provide significant factors of prevalence hypertension. A total of 27 papers reviewed, several techniques on predictive analytics in healthcare are neural network, decision tree, naïve bayes, regression and support vector machine. The rise of economic growth and correlated socio-demographic have cause rise in hypertension problem over past years. The factors of hypertension depicted in this review namely gender, age, locality, family history, physically inactive and unhealthy life style not conform to any boundaries thus far. Thus, the choice on the technique and hypertension factors for predictive analytics is significant to come out with the significant predictive model. The predictive model on prevalence of hypertension may predict the severity of adult having hypertension in future work.
Co-Authors Azlinah Mohamed Azlinah Mohamed Noor Sakinah Shaeeali Nur Arifah Mohd Nor