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Arenawati Arenawati
Program Studi Ilmu Administrasi Negara Fakultas Ilmu Sosial dan Ilmu Politik Universitas Sultan Ageng Tirtayasa Jl. Raya Jakarta Km 4 Serang
Social Sciences

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PENERAPAN NILAI-NILAI “JAWARA” PADA PROGRAM STUDI ILMU ADMINISTRASI NEGARA FISIP UNTIRTA Arenawati Arenawati; Yeni Widyastuti
Jurnal Administrasi Publik Vol 5, No 2 (2014): JURNAL ADMINISTRASI PUBLIK
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (152.723 KB) | DOI: 10.31506/jap.v5i2.2400

Abstract

Universities are institutions that aim scored scholars with theoretical andpractical abilities . Theoretical and practical ability is not enough to make them jump insociety , necessary values can lead character undergraduate students to be superior . Valuechampion ( Honest , Fair , Authority , trustful , Religious and Accountable ) are the valuesinstilled in all students of the University of Sultan Agung Tirtayasa so that they can besuperior undergraduate and character . The purpose of this study is to determine how muchthe application of the values of a champion on students of Public Administration Faculty ofSocial Sciences University of Sultan Agung Tirtayasa . This research is quantitativedescriptive survey method . The respondents of this study as many as 100 people .Determination of respondents with incidental sampling . The results of this study indicatethat the application of the values of Champions at the State Administration of ScienceProgram Faculty of Social Untirta amounted to 78.75 % in both categories .
PENGARUH NILAI-NILAI KERJA, KEMAMPUAN KOMUNIKASI DAN PENANGANAN KELUHAN TERHADAP KEPUASAN MASYARAKAT DALAM PELAYANAN RSUD SERANG Arenawati Arenawati
Jurnal Administrasi Publik Vol 1, No 2 (2010): JURNAL ADMINISTRASI PUBLIK
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (211.902 KB) | DOI: 10.31506/jap.v1i2.2834

Abstract

This study aims to determine how much influence the work values of service satisfaction, how much influence the ability of communication to the satisfaction of service, how much influence the handling of complaints against the satisfaction of service, how much influence the values of work, communication skills and handling of complaints against the service satisfaction. This research was undertaken at The Regional Public Hospital of Serang. This research is a quantitative survey research method with a view to doing an explanation. Methods of data collection using questionnaires, unstructured interviews, informal observations, and documentation. The analysis method is quantitative analysis with statistical tests include: frequency distribution, product moment correlation, partial correlation, multiple correlation, simple linear regression, and multiple regression. Number of study samples as many as 280 respondents. Results showed: (1) Working Values has a positive and significant impact on service satisfaction by 0.554, (2) Communication Ability has a positive and significant impact on service satisfaction by 0.470 (3) Handling of Complaints has a positive and significant impact on service satisfaction by 0.585. (4) Work Values, Communication Skills and Handling Complaints has a positive and significant impact on service satisfaction by 0.592./
PENGARUH NILAI-NILAI KERJA, KEMAMPUAN KOMUNIKASI DAN PENANGANAN KELUHAN TERHADAP KEPUASAN MASYARAKAT DALAM PELAYANAN RSUD SERANG Arenawati Arenawati
Jurnal Administrasi Publik Vol 1, No 2 (2010): JURNAL ADMINISTRASI PUBLIK
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (79.723 KB) | DOI: 10.31506/jap.v1i2.2831

Abstract

This study aims to determine how much influence the work values of service satisfaction, how much influence the ability of communication to the satisfaction of service, how much influence the handling of complaints against the satisfaction of service, how much influence the values of work, communication skills and handling of complaints against the service satisfaction. This research was undertaken at The Regional Public Hospital of Serang. This research is a quantitative survey research method with a view to doing an explanation. Methods of data collection using questionnaires, unstructured interviews, informal observations, and documentation. The analysis method is quantitative analysis with statistical tests include: frequency distribution, product moment correlation, partial correlation, multiple correlation, simple linear regression, and multiple regression. Number of study samples as many as 280 respondents. Results showed: (1) Working Values has a positive and significant impact on service satisfaction by 0.554, (2) Communication Ability has a positive and significant impact on service satisfaction by 0.470 (3) Handling of Complaints has a positive and significant impact on service satisfaction by 0.585. (4) Work Values, Communication Skills and Handling Complaints has a positive and significant impact on service satisfaction by 0.592./
Co-Authors Widyastuti, Yeni