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ANALISIS POSISI TAWAR MASYARAKAT DALAM PELAYANAN KESEHATAN PUSKESMAS DI KOTA SERANG Agus Sjafari; Arenawati Arenawati; Yeni Widyastuti
Jurnal Administrasi Publik Vol 6, No 2 (2015): JURNAL ADMINISTRASI PUBLIK
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (345.78 KB) | DOI: 10.31506/jap.v6i2.2438

Abstract

One of the obligatory functions of local government is in the health sector.Health is one of the capital construction. With good health, people can work, childrencan concentrate on studying, so it will be good productivity as well. Therefore healthcan be measured by the welfare of society. This study aims to determine the extent oftheir bargaining position in health care clinics in the city of Serang. This research isquantitative descriptive. The study population was people which have used communityhealth center services (Puskesmas). The sample in this study were : Puskesmas DTPSerang, Puskesmas Singandaru, Puskesmas Cipocok and Puskesmas Kalodran. Thenumber of respondents of this study were 100 people .. The results showed that the levelof their bargaining position in health care clinics in the city of Serang amounted to 7.61with very good category. Suggestion of this research are health centers provide adocument that contains the rights and obligations of providers and users of services,minimum service standards to inform the user of health care and the clinic should bequick to respond if there is a complaint.
PENERAPAN NILAI-NILAI “JAWARA” PADA PROGRAM STUDI ILMU ADMINISTRASI NEGARA FISIP UNTIRTA Arenawati Arenawati; Yeni Widyastuti
Jurnal Administrasi Publik Vol 5, No 2 (2014): JURNAL ADMINISTRASI PUBLIK
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (152.723 KB) | DOI: 10.31506/jap.v5i2.2400

Abstract

Universities are institutions that aim scored scholars with theoretical andpractical abilities . Theoretical and practical ability is not enough to make them jump insociety , necessary values can lead character undergraduate students to be superior . Valuechampion ( Honest , Fair , Authority , trustful , Religious and Accountable ) are the valuesinstilled in all students of the University of Sultan Agung Tirtayasa so that they can besuperior undergraduate and character . The purpose of this study is to determine how muchthe application of the values of a champion on students of Public Administration Faculty ofSocial Sciences University of Sultan Agung Tirtayasa . This research is quantitativedescriptive survey method . The respondents of this study as many as 100 people .Determination of respondents with incidental sampling . The results of this study indicatethat the application of the values of Champions at the State Administration of ScienceProgram Faculty of Social Untirta amounted to 78.75 % in both categories .
ANALISIS ALOKASI DANA HIBAH DI PROPINSI BANTEN Heni Rohaeni; Arenawati Arenawati
Jurnal Administrasi Publik Vol 5, No 1 (2014): JURNAL ADMINISTRASI PUBLIK
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (653.915 KB) | DOI: 10.31506/jap.v5i1.2391

Abstract

Finance is important object in government . Finance managing is foundation to manage a country. Finance allocation must describe citizens need ,government need in public service and equity. Finance allocation can’t describe political interesting of the man who row the power. Grant fund is one item in budgeting. The Allocation of grant fund in Banten provience in 2013 is Rp. 415.451.525.000,00. It is 20,1 % from total budget in Banten provience. The proportion of Indirect funding is 39%, and 107 % of direct funding. This policy describe that funding for community development and infra strcture is less than grant fund. Fact, many organization which receiving grant fund is not accountabel and fictive, so if the alocation of grant fund too big its cause dis-oriented and manipulating in public budgeting.
TELAAH PEMBANGUNAN KESEHATAN MASYARAKAT DI KABUPATEN SERANG TAHUN 2016 Kandung Sapto Nugroho; Agus Sjafari; Arenawati Arenawati
Jurnal Administrasi Publik Vol 7, No 2 (2016): JURNAL ADMINISTRASI PUBLIK
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (901.338 KB) | DOI: 10.31506/jap.v7i2.2452

Abstract

Health development is basically build quality of human life with the aim ofincreasing awareness, willingness and ability of healthy life for everyone to realize thedegree of public health as high. Problems related to health are the problems facedevery day by the people, and a serious concern for the government. Therefore, the indexmeasuring people's health is one of the efforts to determine the health status and healthproblems in an area. This study aims to describe how the index of health development inSerang District in 2016. The study was a descriptive quantitative research. The resultsshowed that the index of development of Health in Serang District is at 0.7709 with agood category. Of some indicators found that the indicators that need attention are theindicators related to access to water, access to sanitation, diseases caused by poorconditions of hygiene and healthy behavior such as diarrhea and hypertension. Averagepublic behavior that no support is smoking behavior, dental hygiene and handwashingmouth.
PENGARUH NILAI-NILAI KERJA, KEMAMPUAN KOMUNIKASI DAN PENANGANAN KELUHAN TERHADAP KEPUASAN MASYARAKAT DALAM PELAYANAN RSUD SERANG Arenawati Arenawati
Jurnal Administrasi Publik Vol 1, No 2 (2010): JURNAL ADMINISTRASI PUBLIK
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (211.902 KB) | DOI: 10.31506/jap.v1i2.2834

Abstract

This study aims to determine how much influence the work values of service satisfaction, how much influence the ability of communication to the satisfaction of service, how much influence the handling of complaints against the satisfaction of service, how much influence the values of work, communication skills and handling of complaints against the service satisfaction. This research was undertaken at The Regional Public Hospital of Serang. This research is a quantitative survey research method with a view to doing an explanation. Methods of data collection using questionnaires, unstructured interviews, informal observations, and documentation. The analysis method is quantitative analysis with statistical tests include: frequency distribution, product moment correlation, partial correlation, multiple correlation, simple linear regression, and multiple regression. Number of study samples as many as 280 respondents. Results showed: (1) Working Values has a positive and significant impact on service satisfaction by 0.554, (2) Communication Ability has a positive and significant impact on service satisfaction by 0.470 (3) Handling of Complaints has a positive and significant impact on service satisfaction by 0.585. (4) Work Values, Communication Skills and Handling Complaints has a positive and significant impact on service satisfaction by 0.592./
High Performance Work Dan Peningkatan Kinerja Birokrasi Andin Nesia; Arenawati Arenawati
Jurnal Administrasi Publik Vol 4, No 2 (2013): JURNAL ADMINISTRASI PUBLIK
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (97.536 KB) | DOI: 10.31506/jap.v4i2.2364

Abstract

Birokrasi sebagai suatu sistem pengorganisasian aparatur negaramemiliki sejumlah permasalahan terkait dengan kinerja. Permasalahan yangsering mendapat sorotan adalah birokrasi cenderung statis, sering terjadi maladministrasiyang menjurus pada praktek korupsi, kolusi dan nepotisme,pemborosan sumber-sumber keuangan, kualitas kerja rendah, lamban, biayamahal, boros dan miskin informasi. Kondisi tersebut tentunya membuat citrabirokrasi di mata masyarakat menjadi kurang baik. Lahirnya pardigma New PublicManagement memungkin birokrasi untuk menerapkan pola-pola kerja perusahaanswasta dalam organisasi pemerintah untuk memperbaiki kinerjanya. HighPerformance Work System atau sistem pekerjaan berkinerja tinggi adalah sistempekerjaan yang memaksimalkan sistem sosial perusahaan dengan sistem teknisperusahaan. Dengan menerapkan cara-cara swasta dalam birokrasi diharapkankinerja birokrasi menjadi lebih baik.
ANALISIS KEPUASAN MASYARAKAT DALAM PELAYANAN IJIN TRAYEK DAN KIR PADA DINAS PERHUBUNGAN, KOMUNIKASI DAN INFORMASI KOTA SERANG Arenawati Arenawati; Listyaningsih Listyaningsih
Jurnal Administrasi Publik Vol 7, No 2 (2016): JURNAL ADMINISTRASI PUBLIK
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (912.507 KB) | DOI: 10.31506/jap.v7i2.2453

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Route Permit Services and KIR are the two most important services is the taskof the Department of Transportation, Communication and Information. KIR trajectorylicense and is a prerequisite that must be owned by a transport vehicle, both of freightand human transport. The public, especially those who have public transport and goodswill be dealing with related services and KIR publishing trajectory license or Certificateis roadworthy vehicle. This research uses descriptive quantitative method. Thepopulation in this study were people who did KIR.Hasil trajectory license and researchshows that the value of people's satisfaction in service and KIR trajectory license at theDepartment of Transportation, Communication and Information Serang City is at 73.25categorized as good. Suggestion of this research is to multiply the seat in the waitingroom, replacing KIR test equipment with the modern tools.
PENGARUH NILAI-NILAI KERJA, KEMAMPUAN KOMUNIKASI DAN PENANGANAN KELUHAN TERHADAP KEPUASAN MASYARAKAT DALAM PELAYANAN RSUD SERANG Arenawati Arenawati
Jurnal Administrasi Publik Vol 1, No 2 (2010): JURNAL ADMINISTRASI PUBLIK
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (79.723 KB) | DOI: 10.31506/jap.v1i2.2831

Abstract

This study aims to determine how much influence the work values of service satisfaction, how much influence the ability of communication to the satisfaction of service, how much influence the handling of complaints against the satisfaction of service, how much influence the values of work, communication skills and handling of complaints against the service satisfaction. This research was undertaken at The Regional Public Hospital of Serang. This research is a quantitative survey research method with a view to doing an explanation. Methods of data collection using questionnaires, unstructured interviews, informal observations, and documentation. The analysis method is quantitative analysis with statistical tests include: frequency distribution, product moment correlation, partial correlation, multiple correlation, simple linear regression, and multiple regression. Number of study samples as many as 280 respondents. Results showed: (1) Working Values has a positive and significant impact on service satisfaction by 0.554, (2) Communication Ability has a positive and significant impact on service satisfaction by 0.470 (3) Handling of Complaints has a positive and significant impact on service satisfaction by 0.585. (4) Work Values, Communication Skills and Handling Complaints has a positive and significant impact on service satisfaction by 0.592./
PENGARUH TINGKAT PROFESIONALISME TERHADAP KINERJA PEGAWAI DI BADAN PERTANAHAN NASIONAL KOTA CILEGON Rika Tri Rahmadani; Arenawati Arenawati; Yeni Widyastuti
Jurnal Administrasi Publik Vol 11, No 2 (2020): JURNAL ADMINISTRASI PUBLIK
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31506/jap.v11i2.10076

Abstract

Penelitian ini menganalisis tentang Pengaruh Tingkat Profesionalisme Terhadap Kinerja Pegawai di Badan Pertanahan Nasional Kota Cilegon. Penelitian ini dilatarbelakangi oleh Banyaknya keluhan yang ditujukan kepada BPN Kota Cilegon khususnya dalam sistem pelayanannya, pengarsipan data/berkas pemohon kurang baik, kurangnya pendidikan dan pelatihan yang diikuti oleh pegawai BPN Kota Cilegon, Kedisiplinan pegawai dalam menaati peraturan masih kurang, penempatan pegawai dan pekerjaan yang tidak sesuai dengan keahlian dan latar belakang pendidikan. Untuk mengukur tingkat Profesionalisme (X) digunakan teori dari Martin JR dengan Indikator : Kemahiran, kesiapan, Tanggungjawab dalam Pelayanan, Disiplin, Sikap Pegawai . Untuk variable Kinerja digunakan Teori Mitchel dengan indikator : Kualitas Kerja, Ketetapan Waktu, Inisiatif, Kemampuan dan Komunikasi. Penelitian ini menggunakan metode Kuantitatif korelatif yang mengukur pengaruh profesionalisme terhadak kinerja pegwai. Populasi penelitian ini adalah semua pegawai di BPN Kota Cilegon. Dengan menggunakan total sampling atau sample jenuh, maka sampel penelitian ini adalah sebanyak 77 orang pegawai. Hasil penelitian menunjukkan bahwa pengaruh profesionalisme terhadap kinerja pegawai adalah sebesar 52,7 % selebihnya 47,3 dikarenakan faktor lain. 
Analisis Peningkatan Indeks Pembangunan Bidang Kesehatan di Provinsi Banten Agus Sjafari; Kandung Sapto Nugroho; Arenawati Arenawati
JIPAGS (Journal of Indonesian Public Administration and Governance Studies) Vol 4, No 1 (2020)
Publisher : http://jurnal.untirta.ac.id/index.php/JIPAGS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31506/jipags.v4i1.7793

Abstract

Based on the research conducted showed that the achievement of Serang District IPKM get value 0.7709, then the achievements IPKM Pandeglang get value 0.7575, achievement IPKM Cilegon City get value 0.8491, and the achievement of Tangerang City IPKM get value 0.8622. Four districts / cities that become the focus of this study all of which showed an increase of IPKM in the previous year. Some research recommendations are as follows: 1). Instilling public awareness of hygienic behavior and healthy (PHBs), 2) Collecting regions access to clean water minimal, and supply of clean water through community empowerment programs, 3) It should be disseminated oral health and dental examination and oral routine. 4) The need for a redistribution of the distribution of health personnel, 5) Optimizing the anti-smoking movement, especially in young children to reduce smoking behavior., 6) Control Card Healthy Indonesia, and 7) Support morally and politically to the establishment of the Faculty of Medicine in order to increase access to health workers lead to improvements in Banten in particular HDI HDI Health Affairs.Keyword: improvement, Health Sector Development Index